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Option to change update channel not appearing in Help>About. Why?

Posted

I would like to switch to the release channel from the beta channel, but the option to switch does not appear in the Help>About window. Is there another way to change channels?

Chosen solution

That feature has been removed.

Read this answer in context 8

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • Google Talk Plugin Video Accelerator version:0.1.43.7
  • Version 2.0.7.0
  • Google Update
  • Shockwave Flash 10.3 r181
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
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  • Next Generation Java Plug-in 1.6.0_25 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
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  • Version 0.9.18, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Version 0.9.18, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • Version 1.1.8, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0

More Information

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Firefox
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Open Containing Folder
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about:plugins
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about:buildconfig
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cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Chosen Solution

That feature has been removed.

Question owner

Thanks, cor-el. But does this mean I'm stuck on the beta channel? Is there no way to get back to the release channel?

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

You can install the Firefox 5 release version if you want to go back to the release channel or you can edit the file channel-prefs.js in the defaults\pref folder or change the pref app.update.channel to release and try to update. Don't know if the latter will work.

Modified by cor-el

AhmetNuri 0 solutions 1 answers

my update channel is

pref("app.update.channel", "release"); 

in defaults\pref\channel-prefs.js but when I want to update It find Firefox 6 beta. how can I change this?

James
  • Top 25 Contributor
  • Moderator
437 solutions 3156 answers

app.update.channel is old and no longer used. A easy way to get back to release channel is to install Firefox 5.0 as cor-el mentioned.

http://releases.mozilla.org/pub/mozilla.org/firefox/releases/5.0/


There are no new Firefox release updates at moment if you are using Windows or Linux anyways as the 5.0.1 and 3.6.19 was just to have a couple workarounds for Mac OSX 10.5 and 10.7 users.

Modified by James

jasker 0 solutions 3 answers

Helpful Reply

Uninstalling and reinstalling a program is the "easy" solution? What a joke. Why was this feature removed with no corresponding UI update to explain how to switch channels?

When is the Mozilla knowledge base article going to be updated? https://support.mozilla.com/en-US/kb/how-do-i-switch-update-channels

Way to drop the ball here Mozilla.

the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24401 answers

It says This article is no longer maintained, so its content might be out of date.

Modified by the-edmeister

o3fingers 0 solutions 1 answers

This burned me, as I was on the aurora channel. There had to be a better way of handling this - at least I'm not alone in wishing there was a clear, user-facing message to give users alternate approaches or a one-time option to switch back to a release channel. The ease of switching to dev channels made it a lot easier for a non-technically minded user to take the plunge, thinking their altruism would help the developer community.

Stranding those users and telling them they have to reinstall their browsers doesn't reward the desired behavior, right?

the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24401 answers

Sorry to be so blunt, but "non-technically minded user"s have no business using pre-release builds, if they aren't up to dealing with changes like that. "Altruism" is a road block to development, IMO - if you ain't helping, you're holding up progress.

In the time it took you to register here and post, you could have downloaded and installed a release version.

kynan 0 solutions 5 answers

Helpful Reply

James: Why has this been disabled? I would find it extremely helpful to easily be able to switch update channels.

filbert 0 solutions 9 answers

IMHO, the easiest way is to edit <installation directory>\defaults\pref\channel-prefs.js (open the editor as administrator in Win 7). There's also an add-on (Update Channel Changer) but I haven't used it.

jonnybradley 0 solutions 1 answers

What finally did it for me (getting back to the release channel on a Mac) was deleting the file: /Applications/Firefox.app/Contents/MacOS/defaults/pref/channel-prefs.js using Show Package Contents on the Fx app.

Phew! And thanks!

Modified by jonnybradley

herrlich10 0 solutions 1 answers

filbert's answer "edit <installation directory>\defaults\pref\channel-prefs.js" works for me. Quick and easy. Thanks for that!

I also tried "type 'about:config' in address box and change 'app.update.channel' from 'beta' to 'release'", but without luck. As James said, maybe this option is no longer in use. (why it is still there...)

I think the main reason users want to switch back to release channel is that various handy add-ons get disabled/dysfunctioned (e.g., TMP) after beta updates...

Modified by herrlich10

Grabes82 0 solutions 1 answers

I registered just to say I have re-installed Firefox using the release channel three separate times and I have also deleted the channel-prefs.js file and I STILL am stuck on the beta channel.

I wanted to run both versions of Firefox on my computer to test a plugin I was making a year ago but because of this bug I have been unable to use Firefox for anything for at least 6 months.

It is changes like these that are killing the browser. Stop making things more difficult in the name of ease of use.

jelenko 0 solutions 1 answers

In response to edmeister, that is an ignorant statement. If 'non technically minded' people are not supposed to use the beta channel, where is the advise to people when they do go to sign up for the beta channel? Where is the definition of 'non technically minded'?

A customer oriented person would be glad to get feedback on how their application/user interface is working. They would be happy that someone actually took the time to provide the feedback.

To be blunt, your response makes you sound like the stereotype developer who knows what's best for everyone and if they don't like it, they are just too dumb or confused to understand.

Modified by jelenko

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8022 answers

The download page does have a button that then provides this information:

1. Test Features
Try out the latest performance, customization and security enhancements almost ready for prime time.

2. Refine & Polish
File bugs to help us put the final tweaks on performance and functionality in a stable environment.

That does make it clear that the version is still in testing, and the reference to filing bugs may well serve as a reminder that problems could be expected. In my opinion the more users that can use Firefox Beta the better, as it improves the chances of problems being reported. I would have thought that only the more experienced and advanced users would be interested in using this and getting involved in testing.

There is probably a degree of self selection for advanced users, novices possibly do not accidentally stumble upon Beta downloads.

The feature for swapping channels from the User Interface was tested, and found to be problematic, so unfortunately that was removed.

It may be inconvenient to have to reinstall Firefox in order to revert to the Release channel, but I do not think that is an onerous task, and I would hope users contemplating Beta use would be up to completing such a task. For anyone doing that please note you should NOT use any options from Firefox or Windows that mention removing personal information, because that is likely to destroy bookmarks and passwords.

AFAIK this forum does not officially support Beta use, although in practice I suspect there is a good likelihood of questions about Firefox beta being answered. (There is the possibility of a new forum being opened )The forum also does not support use of multiple versions and multiple profiles however that is a concept many advanced users will be familiar with.

See also