Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when double clicked, firefox 3.6.3 setup does not start (subsequent to uninstalling very old release)

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

I uninstalled a old release of Firefox and rebooted the system theb downloaded 3.6.3 to the desktop and double clicked it. Nothing happens.

I attempted to install the latest version

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

I uninstalled a old release of Firefox and rebooted the system theb downloaded 3.6.3 to the desktop and double clicked it. Nothing happens. == I attempted to install the latest version == == User Agent == Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

All Replies (2)

more options

Try to disable your anti-virus software during the installation to see if that helps.

more options

Thanks for the suggestion. I ended up using Live Chat and was walked through a workaround to the automated setup.