Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

i can connect to vpn

jbdelacruz50

Im unable to connect to vpn

Im unable to connect to vpn

All Replies (1)

Hi jbdelacruz50,

Could you tell us a little more about what happens when you try to connect to the VPN? For example, does the VPN fail to turn on, display an error message, or get stuck connecting?

Also, are you using the built-in VPN in Firefox or the separate Mozilla VPN application? The troubleshooting steps differ depending on which one you're using.

If you can share the exact error message, along with your operating system and Firefox version (if you're using the built-in VPN), we can narrow down the cause.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.