Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

trouble deleting an email account

Thunderbird Account management
Mapenzi replied 5 hours ago
Luke Lucky
Luke Lucky

Hi,

I am having trouble deleting an email account in Thunderbird and hope you can help me resolve this issue.

When I click the "Delete" button, nothing happens. The "Set as Default" option is also unresponsive. I have already tried running Thunderbird as an administrator, but the problem persists.

Additionally, I tried setting up the account on my phone using QR codes, but it fails to load all my accounts. Out of 5 QR codes, Thunderbird only successfully scans 3, no matter what I try.

It seems like there might be a bug or corrupt profile data causing this, but I cannot locate the root cause. Could you please advise on how to fix this or manually remove the account?

Best regards,

Hi, I am having trouble deleting an email account in Thunderbird and hope you can help me resolve this issue. When I click the "Delete" button, nothing happens. The "Set as Default" option is also unresponsive. I have already tried running Thunderbird as an administrator, but the problem persists. Additionally, I tried setting up the account on my phone using QR codes, but it fails to load all my accounts. Out of 5 QR codes, Thunderbird only successfully scans 3, no matter what I try. It seems like there might be a bug or corrupt profile data causing this, but I cannot locate the root cause. Could you please advise on how to fix this or manually remove the account? Best regards,

All Replies (3)

Mapenzi
Mapenzi
  • Top 25 Contributor

Same problem as here https://support.mozilla.org/en-US/questions/1604438 ?

Luke Lucky
Luke Lucky Question owner

Thanks, but unfortunately, none of the information helped solve my problem. Believe me, I spent about five hours searching and trying various options. There are no errors in the error console.

Mapenzi
Mapenzi
  • Top 25 Contributor

I am sorry that I cannot provide a solution or a workaround to circumvent this issue. I gave the link to the other discussion since you can find a link to the bug report https://bugzilla.mozilla.org/show_bug.cgi?id=2069041 If an application has a bug you must wait that the developers of the program write a bug fix which will be included in a future update.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.