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Password rejection by email provider

Thunderbird Send and receive email
jan299 replied
jan299
jan299

I changed my password for Greenby/Plusnet today. Now Thunderbird is unable to connect to them. The password is correct as I can enter website directly. No problems before change. Grateful for help.

Should I reinstall?

I changed my password for Greenby/Plusnet today. Now Thunderbird is unable to connect to them. The password is correct as I can enter website directly. No problems before change. Grateful for help. Should I reinstall?

All Replies (2)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Try to delete the old password Thunderbird has remembered. At the top right of the Thunderbird window, click the menu button ≡ > Settings > Privacy & Security > Saved Passwords > Show Passwords

Restart Thunderbird after that. You should then be prompted for the new password.

jan299
jan299 Question owner

I have already done this.

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