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lack of logon password for charter.net

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  • Last reply by david

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I couldn't send email, so I deleted and re-setup my email account. This lost my remembered passwords, so now I can neither receive or send email. My basic password still lets me onto TB though.

I couldn't send email, so I deleted and re-setup my email account. This lost my remembered passwords, so now I can neither receive or send email. My basic password still lets me onto TB though.

Chosen solution

I couldn't send email, so I deleted and re-setup my email account. This lost my remembered passwords, so now I can neither receive or send email. My basic password still lets me onto TB though. I have the password to log on to TB, and I know another password that was working for something when TB was working before the upgrade, although this password is not now working for any of the servers.

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Chosen Solution

I couldn't send email, so I deleted and re-setup my email account. This lost my remembered passwords, so now I can neither receive or send email. My basic password still lets me onto TB though. I have the password to log on to TB, and I know another password that was working for something when TB was working before the upgrade, although this password is not now working for any of the servers.

Modified by flowersebf

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By 'basic password', are you referring to Primary Password?

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it's the password that gets me onto TB.

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That would be the Primary Password. If the account passwords are not remembered, you will need to contact the email provider.

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I logged onto my Spectrum account after changing my password. After that, everything in TB worked. It now requires a password to run TB, a password to get messages, and a password to send messages. I'm getting passworded to death. But I'm happy that TB is working again (after the update).

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The password to run TB is optional and can be stopped, if desired, at 'settings>privacy&security' - UNtick 'use primary password'

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