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MacOS: Unable to install helper!

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  • Last reply by azaozz

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Hi, After the last update of Thunderbird to 102.4.1 I cannot start it from a user account in MacOS. Seems to be starting properly from an admin account.

From user account it seems stuck in trying to install a new helper tool, but after providing the admin name and password nothing changes. It just waits for few minutes and quits.

Running `/Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin` from the terminal results in the following errors:

/Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin 2022-11-01 10:56:51.082 thunderbird-bin[2329:48224] Unable to install helper! 2022-11-01 10:56:56.103 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:02.112 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:08.120 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:14.137 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:20.146 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:26.154 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:32.172 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:38.180 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:44.189 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:50.206 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:51.206 thunderbird-bin[2329:48224] Unable to clean up updater.

Tried to delete and re-download and re-install Thunderbird.app but there was no change. Still being stuck in trying to install new helper tool when starting it from a user account. Any ideas?

Hi, After the last update of Thunderbird to 102.4.1 I cannot start it from a user account in MacOS. Seems to be starting properly from an admin account. From user account it seems stuck in trying to install a new helper tool, but after providing the admin name and password nothing changes. It just waits for few minutes and quits. Running `/Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin` from the terminal results in the following errors: /Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin 2022-11-01 10:56:51.082 thunderbird-bin[2329:48224] Unable to install helper! 2022-11-01 10:56:56.103 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:02.112 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:08.120 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:14.137 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:20.146 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:26.154 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:32.172 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:38.180 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:44.189 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:50.206 thunderbird-bin[2329:48224] Server doesn't exist or doesn't provide correct selectors. 2022-11-01 10:57:51.206 thunderbird-bin[2329:48224] Unable to clean up updater. Tried to delete and re-download and re-install Thunderbird.app but there was no change. Still being stuck in trying to install new helper tool when starting it from a user account. Any ideas?

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Forgot to mention: tried starting in safe mode which didn't work. Thunderbird did not start only the "Install new helper" dialog appeared.