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No text in firefox dialog boxes (save password, downloads)

  • 10 replies
  • 1 has this problem
  • 15 views
  • Last reply by Archund

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There is no text in the dialog boxes in Firefox. I mainly notice it with the password and download dialog boxes, as i get those frequently. I have tried reinstalling Firefox, but that didn't help. I have tried using firefox in troubleshoot mode and get the same results. I have also deleted all Mozilla folders on my pc between installs in hope of fixing the problem, but nothing changed. The folders I deleted were in the Local, LocalLow, and Roaming folders. Other dialog boxes seem to work fine. It has been this way for about a year, and don't remember what caused it, as I didn't really notice it until I had to download something, and didn't have time to troubleshoot at the time. I would like some guidance on how to fix this issue.

There is no text in the dialog boxes in Firefox. I mainly notice it with the password and download dialog boxes, as i get those frequently. I have tried reinstalling Firefox, but that didn't help. I have tried using firefox in troubleshoot mode and get the same results. I have also deleted all Mozilla folders on my pc between installs in hope of fixing the problem, but nothing changed. The folders I deleted were in the Local, LocalLow, and Roaming folders. Other dialog boxes seem to work fine. It has been this way for about a year, and don't remember what caused it, as I didn't really notice it until I had to download something, and didn't have time to troubleshoot at the time. I would like some guidance on how to fix this issue.
Attached screenshots

All Replies (10)

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Is this with all websites/pages, some, a few?

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

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It is with all pages as far as Ive seen. I have already tried safemode, the problem persists.

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If the problem happens in troubleshoot mode, the problem may be caused by preferences. See the link below and the articles linked there.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_the-problem-happens-in-21troubleshoot-modesf22safe-modesf

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Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.

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I created a new profile and used it as is, making sure to restart the browser. The problem persisted.

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I have checked the preferences as well, but I am not sure what the cause could be. I tried reverting all changes in the preferences, but that didn't seem to do anything, and a few of the changed preferences could not be reverted.

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The issue may not be caused by Firefox. Did you try general troubleshooting?

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

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Yes, I have tried everything in general troubleshooting, and nothing seems to help. If the problem is not caused by firefox, what could be causing the problem? I have not had a similar issue with any other application.

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Outside my knowledge but perhaps the "Visual C++ installation" in Windows? https://support.mozilla.org/en-US/questions/1351250#answer-1444979

Otherwise, a mystery to me. What is the second (from the left) of your first screenshots? Can I replicate that or any of the others in my browser?

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Ill look into it. The second image from the left is the dialog box that opens when you download something in firefox.