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Cannot log in to firefox thunderbird

SuMo Bot

Here is the error

Error Creating Account. Ex=Programming bug. Assertion failed, see log.. Stack=Exception @resource:///modules/accountcreation/AccountCreationUtils.jsm:114:3 NotReached@resource:///modules/accountcreation/AccountCreationUtils.jsm:126:13 assert@resource:///modules/accountcreatoin 0 /AccountCreationUtils.jsm:31:11

I think i've disabled my antivirus completely and have made sure the ports, imap are all correct, is there anything else I need to do to set up the account

Here is the error Error Creating Account. Ex=Programming bug. Assertion failed, see log.. Stack=Exception @resource:///modules/accountcreation/AccountCreationUtils.jsm:114:3 NotReached@resource:///modules/accountcreation/AccountCreationUtils.jsm:126:13 assert@resource:///modules/accountcreatoin 0 /AccountCreationUtils.jsm:31:11 I think i've disabled my antivirus completely and have made sure the ports, imap are all correct, is there anything else I need to do to set up the account

All Replies (1)

Does this error appear as white text on red background in the account setup wizard? What is your TB version? I believe this was fixed in 91.0.2.

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