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Trouble with Facebook

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  • 1 has this problem
  • 8 views
  • Last reply by jeddolnick

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For the last two days, I've been unable to use Facebook in Firefox on my PC. The problems don't occur in Chrome. Pages download partially and then stall. The page also stalls if I try to post (see image). I've emptied the cache (repeatedly), and turned off Facebook Container, Enhanced Tracking Protection, and Bitdefender Anti-Tracking.

For the last two days, I've been unable to use Facebook in Firefox on my PC. The problems don't occur in Chrome. Pages download partially and then stall. The page also stalls if I try to post (see image). I've emptied the cache (repeatedly), and turned off Facebook Container, Enhanced Tracking Protection, and Bitdefender Anti-Tracking.
Attached screenshots

Chosen solution

Uninstalling Bit Defender Anti-Tracking resolved the problem.

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I have Enhanced Tracking Protection on and can use FB without issue. This article may help: https://support.mozilla.org/en-US/kb/fix-problems-facebook-games-chat-and-more

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Chosen Solution

Uninstalling Bit Defender Anti-Tracking resolved the problem.