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Thunderbird closes new emails as soon as I open them

Mel

When I go to Thunderbird to open a newly received email, I start to read it and then Thunderbird closes it. I have to open it a second time to read the email. How can I stop this happening?

When I go to Thunderbird to open a newly received email, I start to read it and then Thunderbird closes it. I have to open it a second time to read the email. How can I stop this happening?

All Replies (2)

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

This didn't solve the problem. It still exists and its a real pain.