Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I access certain Bank web sites they tell me my browser is out of date. Yet, I have the latest vesion. How do I get the bank to recognize current version?

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

Daniel Shaw
Daniel Shaw
more options

Bank says I am using an outdated browser and will not let me log-in.

Bank says I am using an outdated browser and will not let me log-in.

Chosen solution

System Details shows you are using Windows 7 Firefox 46.0 Is this correct? If not: https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/

Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
more options

Chosen Solution

System Details shows you are using Windows 7 Firefox 46.0 Is this correct? If not: https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

http://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/

Daniel Shaw
Daniel Shaw Question owner
more options

Wow--thanks soooo much!! How long will this "fix" hold? Will I need to do this every time I access the Banking site?

My computer says I am using Firefox version 64, but the bank says only 46. How do I get the bank to read the right version? Thanks for your help!!

FredMcD
FredMcD
more options

Did you check out the links I posted?