Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Can't send email. Outgoing server times out or will not connect.

Thunderbird Troubleshooting
Toad-Hall replied
ehamlet
ehamlet

Can receive messages fine but cannot reply or send. Following instructions on outgoing server settings did not help.

Can receive messages fine but cannot reply or send. Following instructions on outgoing server settings did not help.

All Replies (6)

Matt
Matt
  • Top 25 Contributor

Who is the mail provider?

ehamlet
ehamlet Question owner

Consolidated Communications Inc. (surewest.net)

ehamlet
ehamlet Question owner

email scanning is not on.

ehamlet
ehamlet Question owner

Also tried removing passwords. Did not help.

ehamlet
ehamlet Question owner

Now I can't receive messages either. Have tried uninstalling and reinstalling Thunderbird. If I can't get this back up today I am switching to another email client.

Toad-Hall
Toad-Hall
  • Top 25 Contributor

I've checked the website for consolidated communications and I'm getting 'Problem loading page' error, so maybe there is an issue with Consolidated Communications / surewest.net

https://downdetector.com/status/consolidated/map/

Also checked surewest.net and message says it is down. http://www.websitedown.info/webmail.surewest.net

Your issue may actually be the server.