Firefox crashes
AdapterDeviceID: 0x674a AdapterDriverVersion: 13.352.1009.0 AdapterSubsysID: 01221028 AdapterVendorID: 0x1002 Add-ons: readystate%40openqa.org:1.0,%7B503A0CD4-EDC8-489b-853B-19E0BAA8F0A4%7D:1.0,%7B538F0036-F358-4f84-A764-89FB437166B4%7D:1.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.1 AvailablePageFile: 24815751168 AvailablePhysicalMemory: 8443662336 AvailableVirtualMemory: 4012077056 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 47448064 BreakpadReserveSize: 67108864 BuildID: 20150513174244 CrashTime: 1432099015 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1432029400 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x674a, AdapterSubsysID: 01221028, AdapterDriverVersion: 13.352.1009.0 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 31 ShutdownProgress: xpcom-shutdown StartupTime: 1432099012 SystemMemoryUsePercentage: 50 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 34240770048 TotalPhysicalMemory: 17121325056 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 38.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll VMCI sockets STREAM : 0 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (1)
All we need are some recent crash IDs the ones starting with bp- Note forum software converts the Crash ID to a link but not until after it is posted.
Have you tried starting in Firefox's safe mode yet? (Try holding the shift key when clicking the icon to start Firefox. )
- Diagnose Firefox issues using Troubleshoot Mode
- If you still crash in safe mode please paste the crash ID from tose crashes into your next post
- General steps to help
Troubleshoot Firefox crashes (closing or quitting unexpectedly)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
If Firefox crashes very soon after opening it you may need to follow this advice:
Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!