Firefox updated to 32 by itself and now it crashes and asks for a restart continuously. I need this fixed since it is deployed throughout our environment.
AdapterDeviceID: 0x6841 AdapterDriverVersion: 12.104.2.0 AdapterSubsysID: 179d103c AdapterVendorID: 0x1002 AvailablePageFile: 12496076800 AvailablePhysicalMemory: 4776112128 AvailableVirtualMemory: 4039671808 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 44105728 BreakpadReserveSize: 41943040 BuildID: 20140825202822 CrashTime: 1409864061 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1409863895 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6841, AdapterSubsysID: 179d103c, AdapterDriverVersion: 12.104.2.0
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 24 StartupTime: 1409864061 SystemMemoryUsePercentage: 43 Throttleable: 1 TotalPageFile: 17038524416 TotalPhysicalMemory: 8520216576 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 32.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll VMCI sockets STREAM : 0 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
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Correction. The 32 update was downloaded. The version still says 31, but now it doesn't even open.
I tried pushing 31 out through GP and nothing.
Tried to run a repair and that didn't work.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
- http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
- Download the full Firefox installer and save the file to the desktop
https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
I am having the same problem. Like the experience the OP related, my copy of Firefox updated itself to 32.0 without notification despite the fact that I have never set auto updates on. Since then Firefox has crashed every time it's been opened, usually within a minute of startup.
I reinstalled Firefox per the instructions above, and it is still crashing.
My most recent crsh report is: bp-4d914dbf-82c7-409a-a42e-b357a2140905