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Print Preview is no longer working. Windows pops and then closes.

  • 1 reply
  • 4 have this problem
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  • Last reply by Toad-Hall

ttocsmij
ttocsmij
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The Print Preview function no longer works. Clicking Print Preview results in

(1) a small window pops open in the middle of the screen then disappears

(2) then a large window opens (to preview the content as it once did)

(3) then the new windows disappears (shrinks out of sight) and apparently dies

(4) "Print previewing message..." appears in the status bar until the cursor is moved off the page.

In case it also isn't working, the system information includes:

Windows 7 64-bit SP1

The Troubleshooting Information is: 

   Name: Thunderbird
   Version: 31.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20141127140543
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

... well, the rest wouldn't fit (something about a character limit) and the attachment part only works with images!

The Print Preview function no longer works. Clicking Print Preview results in (1) a small window pops open in the middle of the screen then disappears (2) then a large window opens (to preview the content as it once did) (3) then the new windows disappears (shrinks out of sight) and apparently dies (4) "Print previewing message..." appears in the status bar until the cursor is moved off the page. In case it also isn't working, the system information includes: Windows 7 64-bit SP1 The Troubleshooting Information is: Name: Thunderbird Version: 31.3.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.3.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20141127140543 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory ... well, the rest wouldn't fit (something about a character limit) and the attachment part only works with images!

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Does it still fail to work if you restart thunderbird in Safe Mode? In Thunderbird Help > Restart with addons disabled