Thunderbird Forum podrške

I have been running TB 102.0 with no issues. Today TB updated to 102.0.1. TB no longer connects to my email. My ISP is Cox. I went into my Cox account and changed the password. Still unable to connect. I tried putting my credentials in (making sure they were identical to what has been working) and I receive the message "thunderbird failed to find settings for your email account". I am using imap.cox.net port 993 and SSL on the inbound side and smtp.cox.net port 465 SSL on the outbound side. Clearly I can access my email from a browser and I can access it from my iPad. What changed? What do I need to do differently? Thank you.

TB 92.12.0 (32-bit) Win11 (64-bit)

Unable to delete an email account. Several 2021 replies on this forum specify that "Account Actions" is the route to take. No Account Actions in email settings.

Another suggestion was to right-click the 3 bars on the right. Same result.

Another suggestion was to remove entries in pref*.js files. There are 5 files with entries {pref.js pref_1.js pref_2.js pref_9.js pref_10.js}, each one with what looks like 7-8 entries related to the account to be deleted. The tags are "user_pref("mail.identity.id1" and all user_pref tags seem to be unique and sequentially numbered. I don't know what effect deleted the account will have on Thunderbird.

How can I delete an account. None of the answers, above, seem to be the way to go. thanks

I have two Gmail IMAP accounts configured in Thunderbird (91.12.0). I have subscribed to Gmail's Trash folder on both IMAP servers. One of the accounts shows the trashcan icon for the folder and shows an option to 'Empty Trash' when right-clicked, but the other one shows as a regular folder and doesn't have the option to empty trash.

I've deleted the folder, deleted the folder files, unsubscribed/resubscribed and nothing seems to fix this issue. I've Googled for others having the same issue but couldn't find anything on it.

Any ideas on how to fix this?

Just got a new Windows 11 Home laptop. My account is an Administrator and my wife is a normal user. I downloaded and installed Thunderbird, and can add email accounts without a problem.

If my wife logs in and runs Thunderbird, when she tries to add an account, an error is shown - something like "Error creating account". The credentials are correct, and the same happens whether I try STARTTLS or SSL/TLS.

As a temporary measure, I made my wife an Administrator - after this she can add email accounts. If I make her a normal user again, as far as I can tell, she can still access the email accounts created above. This doesn't seem a great solution, though, as she may need to add other accounts in future and I'm worried there may be other subtle issues that I haven't spotted yet.

Has anyone else seen similar issues? Is there a way I could uninstall Thunderbird and reinstall with different settings, so we don't see this issue?

Cheers.

If I view an old mail, and if the remote contents are no longer available in the server, then I cannot know the contents. Whatif Thunderbird downloads the contents (when the email is downloaded) and includes them in message itself?

This is not really a Thunderbird, it's about use of all SUMO forums, but unfortunately asking a question about SUMO is not allowed; one must choose a product, so I chose the product (TB) for which I have an ongoing concern. The question is simple and basic: How to edit a forum post?

My example for this concern is a post in another thread, where I included a link to another page, as well as attaching a PNG file which did not show in the Preview (but did show in "Uploaded images"). Frustrated that I could not get my attachment to show before clicking "Submit", I added this note about the attachment:

"[which I see in "Uploaded images", but not in "Preview Reply"; I trust it will be in the final rendering]"

In the end, when the post showed a few hours later (after moderation), it included the attachment. So now, as that note has no relevance and only adds weight to the post, I would like to either:

1. delete the note from the post, or
2. contact the moderator [James] to ask to have it removed.

But I can find no info about how to do either. Is this SUMO system, which replaces the mailing lists, really so clumsy that there is no way to address either of those basic tasks?

Finally - bonus questions -

1. As I write this, I notice there is no "Preview" button to see how the post looks before "Submit". What determines when Preview is available?
2. Is this the best way to questions about support forum operation, not products?

I previously used MS Entourage on Mac and migrated to Thunderbird as the best free alternative to what I missed from Entourage. However as my memory isn't that great it would be very useful to see if I have previously replied to an email, say that came in the last week or two. In Entourage a message displayed at the top of the email saying that if a reply had previously been made and it was hotlinked so a click would take you straight to that reply. Is that feature in Thunderbird and if not could it be added?

Thanks

Thunderbird mail. I have several email accounts, SBCglobal and one Yahoo mail account. Starting yesterday I am getting this pop up when I open Thunderbird, see attachment. I don't trust the email address on the pop up so I went directly to Yahoo mail through Firefox, took care of a security condern after signing in on that account. Still getting this popup. How do I get rid of this annoying pop up please? Thank you.

Several days ago TB daily started asking for my ATT(Yahoo) password. TB initially rejected my password but I did "forgot password" and added exactly the same password back since it was working on ATT(Yahoo) web mail. Now I get "Sending of password for user xxxxx@bellsouth.net did not succeed. Mail server inbound.att.net responded: [SYS/TEMP] Server error - Please try again later." TB continues to ask for my password but returns this same message. I looked up the saved passwords on TB settings, but don't recognize any of the passwords. They look like eOauth passwords, but I have never set this up. There are no listings for att inbound or outbound servers. I have searched all the Support articles but cannot find anything that fits this situation. I am thinking something is corrupted on TB and I may have to delete this account and reinstall TB. BUT, I don't want to lose all the emails I have stored on my computer. I copied the Thunderbird file and saved it in another location just in case. 1. Any ideas on how to get running again? 2. Another option might be to delete all the TB saved passwords and put them in again when requested, but will that screw up other stuff? 3. If I have to delete the account and reinstall, how do I make certain all of the emails come back? Thanks Shaw

The last few days I have been unable to send email. I do receive them though. I am using outlook.com for email, and I have contacted outlook to confirm any issues. They point me to the client as I have no restrictions with outlook.

A couple of emails went out 2 days ago, bu I haven't been able to send any for 3-4 days now. All my settings have been checked and double checked and are correct.
This is the message I get:

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp-mail.outlook.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

As I say, my settings are correct, and outlook says I have no issues with the account.

Please help. Is this a bug as i have been sending emails with no issues up to 3-4 days ago. The new version has been installed and not corrected the issue.

I'm looking for a way to print all messages seperately in the selected folder in one run. I know, it's not of this volatile world anymore, but there are folders of which I would like to have hardcopies of the content. For instance: when I select the folder "Jeff" I see all messages from Jeff. Now I want to print them all as seperate messages to a printer, i.e. the PDF-printer. The PDF-name of the message could be '{Date (yyyy-mm-dd)} {Sender} {Subject}'. The luxe version of such a facility could be where one could choose between all messages in this folder, of all messages in this and all subfolders. Does a utility like this already exist? Or is there someone who wants to create such?

The delivery format "auto-detect" does not work any longer on my desktop computer: I can still compose messages in HTML (set as the default), but they are sent only as plain text, although the delivery format "auto-detect" is used as usual. Only when I change the delivery format to "Send the message in both plain text and HTML", it works - but I now need to do that manually for each composed message - rather inconvenient. The problem is the same on all accounts.

This behavior started on 2022-07-06 just after I installed a new S/MIME certificate, but on my notebook I did that as well without getting that problem.

I tried various things which however all did not solve the problem. It seems to me that HTML composition works as normal, but at the end Thunderbird uses auto-detect and wrongly determines that it is not requiring HTML, and therefore sends out only plain text. That is even if I format some text, insert an image, have an HTML table in my signature, etc., which all clearly makes HTML necessary.

The problem seems to be related to my Thunderbird profile folder. When I run it with an older version of the profile folder (about 6 months old), the problem is not there. But I don't simply want to switch to the old profile folder, since it might be tedious to get everything to the new state (messages, certificates, other things which I would need to research). Or could I copy only certain files of the old profile folder to the new one? Would it be something in prefs.js (which has many changes between those versions)?

I am using the latest Thunderbird version (91.12.0 64 bit). My computer runs on Windows 10 Pro.

I had Thunderbird Email installed on my laptop computer before having to reinstall windows 11. All my folders were set up and doing what I expected. Now, after reinstalling I can't get back to my original folders with all my important connections and business dealings.

Can you explain to me how I can retract and discover them? It's the same email of mshepherd@nctc.net. If not, it would be goodshepherd@nctc.net. The last email, I don't use any more.

Also, I'm like many on the web wondering why they are not able to send emails, but can receive them. Someone tried to help me in the past about this same issue, but I didn't understand what they were asking me to do. I need detailed instruction perhaps with picture diagrams. Sorry, for this reoccurring issue. Please, help me solve it.

Since 29 July when I deleted permanently an unwanted message (which looked a phishing msg) all messages deleted are deleted permanently in that they don't show up in Trash. Previous instances of this problem (in 2015 & 2018) are advised to go to Account / Server Settings where there was an option to change the behaviour of message deletions - there's nothing in Server Settings in 91.12.0 that looks like that & I can't find any other way of reversing my choice made for the single one I did want permanently gone which looks like it's now set that way for all. (set-up as a POP server and running on Windows 10.) thanks

Does anyone know how to stop receiving these popup ads when retrieving mail from my AOL pop3 account in Thunderbird? This seems to have started just this week (Aug 1, 2022). The ads open in a separate window on my Windows 10 Desktop whenever I click 'Get Messages' for this account, or when triggered automatically by the 'Check for new messages' timer in settings.

Thanks for any help

My Thunderbird is completely updated. Since July I have found it impossible to consistently send emails. I checked my outgoing settings and they are fine. I have no anti-virus (I'm using a Mac). When I turn off the firewall, I can send one email out, sometimes two, then they will no longer go out. I tried deleting Thunderbird from the firewall, then adding it again. Nothing doing. This occurs with both email addresses I use.

Should I remove Thunderbird from my computer and start over? Or is it a lost cause?

I am still trying to recover lost emails from my inbox. I contacted Avast as it was suggested the anti virus program might be responsible but they insist it has nothing to do with them. I can not find a contact telephone number for Thunderbird support in Australia so am trying this forum again in the hope someone can tell me if I can recover these lost emails. I tried instructions from one website but after finding the Local folder in Account settings the options described in the instructions did not match what was available to me so I was not able to go any further. I am considering trying 'Easeus' which is a free download that claims to fix this kind of problem and gets quite good reviews, I am just concerned that I'll hit a brick wall again if the tabs or options in a particular file don't match the instructions as that leaves me nowhere to go. I even allowed a local computure guru remote access to my laptop but he couldn't work out where the missing emails were which is very concerning as I had hoped he had seen this kind of problem before as there are so many articles on line about missing emails with Thunderbird. I hope someone can offer some suggestions. Cheers Alex

On 22/7/22 I used my laptop in hospital using their WiFi I only mention this as it was on this date when I opened Thunderbird that I realised I had lost all my emails from the inbox except for the most recent, so there were only four messages currently showing. I checked all folders Junk/Trash etc but there was nothing to be found. There is one email from January 2020 that remains in the inbox but it was not highlighted or starred so I have no idea why that one should remain when hundreds of others have been deleted. Is there any way to find these messages as some of them are really important and relate to financial matters. I really hope someone can help me. It was suggested that Avast anti virus may be responsible but I have contacted Avast and they say it has nothing to do with Avast. Regards Alex

Been using Thunderbird for years. Today while trying to send an e-mail I get this: "Sending of the message failed. An error occurred while sending mail. The mail server responded: See http://pobox.com/~djb/docs/smtplf.html.. Please check the message and try again."

I read the link and I have no idea what that means.

Using Win 10 and Thunderbird 102.1.0 (64-bit)

Hi,

  I am currently using Thunderbird 91.11.0 and I am having problems sending mail through one of my Gmail accounts.
  The account has been working for a long time using Thunderbird, and I am not sure exactly which version I was using when the problem started since I always update the version, and I only send mail on this account once in a while.
  I have 2 mail accounts on Gmail, and they are both set up in Thunderbird. I only have the sending problem with one of them. Everytime I tried to send using the problem account, I got "Login to server smtp.gmail.com with user name tak.ac.for.android@gmail.com failed." I "Enter New Password" and the same message appears.
  I have no problem with my other Gmail account sending or receiving. I checked the server setting and they are the same (except for the user name). I can receive mail no problem. I can use the browser version of Gmail and send/receive mail no problem. I did not receive any alert messages from Gmail saying they blocked sign-in attempts.
  Any suggestions on how to resolve the problem? Any more info you want me to collect to help pin-point the problem?
  I searched around and didn't find any similar problems.
  Thanks a lot.

Regards,

  Tak