Thunderbird Community Forum

the problem is that when I receive an email it goes straight to delete folder there is no where I can set the filters to filter of my choosing, I have lost losing all in coming mails I am talking with telstra as one page said it is an IMAP problem in that it just removes emails for no reason but in your problems page it says I can change the filter settings but in the settings there is no place to change filter rules

I am getting very frustrated  after 6 hours and not getting anywhere  I have uninstall Thunderbird and reinstalled  but nothing changed 
running win 11os  on desktop 

what do you suggest

I tried to use both robertipp@gmail.com and robertippolito6@gmail.com for my system (along with others until I retired).

I've tried to work with Mozilla, but I cannot get an early system and another laptop (two I've been working). I've tried to work with Mozilla process, but I just cannot to get it to work. I tried to work your process, but I seem your process as asking me to read data that I seem coming close, but working with us. The last information was data, but a little error (?, mine or yours) popped up. My data that I wrote up, then I changed my data for robertippolito6@gmail.com very carefully, but the error this time had to be your error or an blend of data because many of your team and mine are just mine.

I give up. I cancel my contract. I've had to take my laptop for many trips to help with my older brother and who suddenly died. I was spanning around for quite some time to work.

January 31, 2026 is effective canceled. Please refund to me as said.

Robert Ippolito

Is it possible to change the account name in "Account Settings" without any issues and will this make the mail folders accounts panel on left of the screen show the newly entered name for folders and sub-folders under sent, archive, etc?

The reason I ask is because I think it is ok to initially name the account as whatever I want, as I think the account name is for my own use only, but I'm not sure if changing an existing account name may cause issues or if TB uses the account name for anything.

I tried unticking enable and it did NOT work. Help! I want the stupid filter gone. I have struggled for two years with the junk filter which does not work right. I have done shift J. The filter does NOT learn. A week aog, I saw that I could uncheck enable and that was supposed to stop the filter. That also did NOT work.

Today, an email I forwarded to myself from another platform went in junk. I never wanted any junk filter. It has been nothing but trouble and now I can't even disable it.

Jeg har modtaget en mail som jeg vil videresende til en anden person. De modtagene mail ser sådan ud se billede Skærmbillede 2026-01-28 152737.jpg Når jeg sende denne besked videre kommer der først en lang teknisk liste, se skærmbillede Skærmbillede 2026-01-28 153123.jpg

Hvordan undgår jeg at få al den unødvendig information ?

Med venlig hilsen Michail Grunnet mobil [edited phone# from public community support forum]

I have 4 IMAP accounts and 1 local account. I would expect them to be shown as account 1,2,3,4,5, but Thunderbird's troubleshooting info shows them as 1,2,5,7,8. Please see attached picture.

Any idea why? Has something gone wrong? They all seem to be working ok.

Is there a faster way to allow images in incoming messages? Manually copying email addresses to Tools/Settings/Exceptions is a chore when processing a lot of mail every day. If there's maybe an extension/add-on that would be great, though I can't find one.

Many thanks

if I type a hyperlink into the Calendar description field it does not link to the url.

The mouse pointer does not change from a cursor to a pointy hand when I hover over it

I have also tried using the 'Link' button and that creates a blue/underlined url like a traditional clickable link but the result is the same as before.

Please help troubleshoot the problem, at the moment I'm having to copy and paste every link which becomes tedious when there are lots of links

Thanks

Clark

I am not able to send emails I have checked all my SMTA settings I am running version 147 and this just began on 1/26. I have turned off anti virus, run in safe mode and nothing works. I can send emails from my phone and using the provider webmail but not on my laptop. This is the msg I get

' Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) promail.ptd.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

After installing thunderbird, It takes me hours to figure out that my fonts are too small because of one value in Settings > General > Language & Fonts > Fonts > Advanced > Fonts for Other writing systems gives a too small number.

It seems insane and I don't think users can easily get there. Maybe some users want to set different fonts for different languages and the "Fonts for ..." is for them. However, for most users who just want to change their font size, I don't think it's a good experience to going so deep and find an option in the loooong "Fonts for ..." list.

So please give users a simple option where I can just set my font size without such pain.

I know there's a font size option in TB menu but it doesn't work as expected. In my case, the font size shown in TB menu is 16 while the font size of my plain text emails is 12. And 1. email font sizes will change to TB menu size as long as TB menu font size is not 16. For example, when changing TB menu font size 15 -> 16 -> 17, email text just suddenly goes from 15 to as small as 12, and then from 12 to 17. 2. email font size seems changing with the TB menu font size. However, email text font size will go back to what it was when open another email.

In einer frischen Thunderbird-Installation (getestet mit 140 ESR und 147) funktioniert der manuelle globale Abruf per Shift + F5 nicht mehr für POP3-Konten.

Konkret: – POP3-Konten sind korrekt eingerichtet – „Beim Starten auf neue Nachrichten prüfen“ aktiv – „Alle X Minuten auf neue Nachrichten prüfen“ aktiv (z. B. 2880 Minuten) – Thunderbird ist online

Erwartetes Verhalten: Shift + F5 bzw. „Alle Konten abrufen“ prüft die POP3-Konten und holt neue Nachrichten ab (wie in früheren Versionen).

Tatsächliches Verhalten: – Shift + F5 bewirkt gar nichts – Kein Abruf, keine Fehlermeldung, keine Statusanzeige – Gleiches Verhalten bei „Alle Konten abrufen“

Wichtig: Der Abruf funktioniert sofort, wenn man per Rechtsklick gezielt ein einzelnes POP3-Konto → „Nachrichten abrufen“ auswählt.

Das zeigt, dass – Server erreichbar sind – Konten korrekt konfiguriert sind – das Problem ausschließlich den globalen manuellen Abruf betrifft

Zusätzlich scheint Shift + F5 inzwischen nur noch Konten zu berücksichtigen, die für den automatischen Abruf vorgesehen sind, wobei dies selbst bei gesetzten Haken nicht zuverlässig funktioniert. Dieses Verhalten ist weder dokumentiert noch für den Benutzer nachvollziehbar.

Fazit: Der bisher etablierte Workflow „manuell alle POP3-Konten abrufen“ ist in aktuellen Thunderbird-Versionen faktisch nicht mehr nutzbar. Für langjährige POP3-Nutzer ist das eine massive Verschlechterung der Bedienbarkeit.

Ist dieses Verhalten beabsichtigt (Designentscheidung) oder handelt es sich um eine Regression? Falls beabsichtigt: Warum gibt es keinen Ersatz für den früheren selektiven/globalen Abruf?

No messages show up in the inbox. If I run Thunderbird in troubleshot mode all the messages in the inbox show up. I suspect it might be something regarding filtering, but I do not know how to turn filtering off. Help.

Thunderbird 147.0esr Email arrives. I open it It has the usual 'view this thread' link I click that link waterfox opens all of my home pages.....not the email I have disabled all add ons, in both thunderbird and waterfox....I have changed profile in waterfox & synced with firefox.

I run my BTinternet mail account via Thunderbird and would like to run my two Gmail accounts via Thunderbird too. Do I just do that by clicking on the + New Account button, please? I'd hate to lose access to my BT mail by doing that. (Switched to Thunderbird from Outlook a year ago and have never regretted it!