Firefox Community Forum

Suite à la mise à jour de Firefox avec l'arrivée des nouveaux profils, j'ai perdu tout ce que j'avais enregistré sur ma session : tous mes mots de passe, mes marque-pages ainsi que les données de mon compte. Impossible de les retrouver ou de récupérer les données de mon compte initial. Je ne comprends pas ce qu'il s'est passé et surtout, j'aimerais savoir comment faire pour récupérer mes mots de passes et marques pages qui ont disparus ??

After running a CCleaner health check on my computer I have lost all access to my bookmarks and the Fire Fox home page does not display my most visited websites as icons.

New computer upgrade from MS10 to MS 11 365. I lost all bookmarks for internet locations. How do I retrieve them? Where is the new bookmark access icon on the Firefox home screen?

All of my bookmarks have been erased. It says the file is being used by another application. I have looked at the help section but the options they give does work.

I've followed the directions I've found in looking for answers to this, and they haven't worked. My bookmarks haven't appeared when I switched between 2 profiles and nothing has appeared when I went to the Library and tried the various restoration options. I also can't bookmark any webpages since I've lost my bookmarks. I'm using this in Windows 11. Ccleaner found 19 GB of system files that it didn't name, and it wouldn't delete them, so the bookmarks may still be there - I just don't know how to find them. Thanks for your help.

I was just on a tech help support call and the tech person rebooted my firefox and lost my access to my most recent browsing history. Is there a way that I can still restore the lost history? It is not showing up in the History section anymore.

I've been using Firefox for decades without any problems. Still on Windows 10. The last update 'made' my bookmarks 'disappear'. I can see all the backups, but somehow they can't be reloaded. Worse, can't even reload my own earlier backup (HTML format). I've tried all available tricks to no avail.

Hello;

When Firefox is updating itself, it can create different profiles and so lose all bookmarks, passwords, logins and everything . And I have to start doing many things again, but can't return the pins I have kept or open tabs in other windows , and this cause me a lot already

I have 2 questions that I want answers for : 1 - Why you give a solution for this matter on your site ( https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update ) , and not solving this matter in the first place?

2- Are you going to fix this matter and when ?

Thank you.

Imad

Firefox just updated today and wiped all of my bookmarks and passwords. I need them to be restored as it included my login information for vital personal services such as my online banking, health information, etc. I hadn't saved this information anywhere else.

The passwords seem to have been stored in a login.json file, however, copying that file into my Firefox profile folder doesn't restore them.

Any help would be desperately appreciated.

Hello Mozilla team,

I recently received an update for the latest version of your browser and installed it. However, all of my bookmarks appear to be missing. I have an HTML backup of my bookmarks stored on a USB drive, but when I attempt to import it into the updated browser, I receive a message stating that the file is not recognized as a bookmark file and cannot be uploaded. This is unusual, as I am able to import the same HTML file on other computers and browsers without any issues.

I also tried using the “Sync” function to restore my bookmarks, but this did not work either.

Could you please advise on how I can resolve this issue?

Regards, James