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Firefox browser often crashes

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user exp… (pročitajte više)

Hello,somebody。 My firefox browser has collapsed 8 times from 2021/12/1. It is currently operating normally, but the number of collapse is too frequent, and the user experience is very poor. The latest Crash report ID:bp-fd4c7367-1346-4a10-a2cd-244ac0211202

Asked by cyxiu123 prije 1 dan

Last reply by cyxiu123 prije 6 sati

FF caused BSOD

I was recently watching a Twitch livestream when I stepped away from my PC for a moment and upon returning found it sitting at the login screen. Checking eventvwr it show… (pročitajte više)

I was recently watching a Twitch livestream when I stepped away from my PC for a moment and upon returning found it sitting at the login screen. Checking eventvwr it showed a BSOD event had occurred. The only thing actively running on my PC was FireFox with a single tab for Twitch.

Level: Critical Source: Kernal-Power Event ID: 41 BugCheckCode: 307 decimal, 0x133 hex

Windows documentation lists hex 0x133 as a DPC_WATCHDOG_VIOLATION error, and since Parameter 1 was a '0', it states, "A single DPC or ISR exceeded its time allotment. The offending component can usually be identified with a stack trace." https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x133-dpc-watchdog-violation

From Windows Debugging Tools I loaded up the DMP file and ran !analyze to see the process name listed as FF (there's more information listed, just not sure it's really useful).

PROCESS_NAME: firefox.exe MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe STACK_COMMAND: .thread ; .cxr ; kb STACK_TEXT: ffffa681`de892c88 fffff804`7581f5fa  : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx ffffa681`de892c90 fffff804`7561c3cd  : 0000de92`ad226167 ffffa681`de840180 00000000`00000246 00000000`008d0193 : nt!KeAccumulateTicks+0x20644a ffffa681`de892cf0 fffff804`7561c971  : 00000000`008d0192 00000000`00540bd4 ffffa681`de840180 00000000`00000001 : nt!KiUpdateRunTime+0x5d ffffa681`de892d40 fffff804`756167e3  : ffffa681`de840180 00000000`00000000 fffff804`76031630 00000000`00000000 : nt!KiUpdateTime+0x4a1 ffffa681`de892e80 fffff804`7561f1a2  : ffff8a08`cf6e79c0 ffff8a08`cf6e7a40 ffff8a08`cf6e7a00 00000000`00000002 : nt!KeClockInterruptNotify+0x2e3 ffffa681`de892f30 fffff804`756de055  : 00000150`3043798c ffffcb8c`9850adc0 ffffcb8c`9850ae70 ffff2a97`b5c65417 : nt!HalpTimerClockInterrupt+0xe2 ffffa681`de892f60 fffff804`757f8d4a  : ffff8a08`cf6e7a40 ffffcb8c`9850adc0 0000de80`ffc7236f 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5 ffffa681`de892fb0 fffff804`757f92b7  : 00000000`00000000 00001f80`007f02c4 00000000`4af4ce39 ffff8a08`cf6e7bb8 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa ffff8a08`cf6e79c0 fffff804`75680c6b  : 00000000`80000000 fffff804`75729a99 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0x37 ffff8a08`cf6e7b50 fffff804`75729a99  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeYieldProcessorEx+0x1b ffff8a08`cf6e7b60 fffff804`7569a24e  : ffffa681`de843240 ffffa681`4afc988a ffffcb8c`b0c73480 ffffcb8c`ac2e3040 : nt!ExpGetPoolTagInfoTarget+0x149 ffff8a08`cf6e7bb0 fffff804`75699534  : ffffa681`de840180 00000000`00000000 00000000`00000008 00000000`005408f1 : nt!KiExecuteAllDpcs+0x30e ffff8a08`cf6e7d20 fffff804`757fe2e5  : 00000000`00000000 ffffa681`de840180 00000000`00000000 000001d3`21056910 : nt!KiRetireDpcList+0x1f4 ffff8a08`cf6e7fb0 fffff804`757fe0d0  : 00000081`e2df8c90 00000000`00000000 000001d3`18d58b28 00000081`e2df8b90 : nt!KxRetireDpcList+0x5 ffff8a08`d1eefa90 fffff804`757fd79e  : 000001d3`00000000 00000000`00000001 000001d3`2105a4e0 ffff8a08`d1eefb40 : nt!KiDispatchInterruptContinue ffff8a08`d1eefac0 00007ff8`acdd7bd7  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDpcInterrupt+0x2ee 00000081`e2def0b0 00000000`00000000  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`acdd7bd7

I checked FF `about:crashes` and it doesn't show any crash report there (presumably because the system BSOD and it did not have a chance to do anything).

Just wondering if anyone else has seen this issue and how/if they resolved it. In searching around it seemed like some folks suggested disabling hardware acceleration as there may be incompatibility issues with FF and GPU drivers. I checked under FF settings and it has "Use recommended performance settings" enabled, but there are no sub-options specific for hardware acceleration.

Some basic system specs: MoBo: Gigabyte B550 Vision D-P (BIOS F13e, latest available) CPU: AMX Ryzen 7 5800X GPU: Gigabyte GeForce 3060Ti (driver 30.0.14.7141, latest one available)

Running on FF 94.0.2 (64-bit), the latest update.

Asked by SirCobalt prije 11 sati

The browser crashes frequently

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface. report i… (pročitajte više)

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface.

report id: bp-61a7e2c3-3ce8-4856-9941-587d20211122 bp-e7ef6793-584d-448b-ac6d-1c0a90211122 bp-4a81c954-4ee7-4726-b8cd-7105b0211122

Asked by David prije 1 sedmicu

Last reply by David prije 18 sati

Firefox on Windows 10 Loads Multiple Versions of the Same Tab, Limiting Memory (RAM)

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support. It is now clear that the problem is with the Fir… (pročitajte više)

Several weeks ago, because it seemed to be a Gmail-tab-only problem, Firefox Support advised us to contact Gmail Support.

It is now clear that the problem is with the Firefox browser. The attached screenshot shows an example of an affected tab.

Please fix this. Multiple versions of the same tab waste RAM and other memory, especially on a limited-memory device such as a laptop.

Asked by JandNL prije 2 mjeseci

Last reply by JandNL prije 1 dan

Change .pdf files icon back to Adobe Reader

Good People, Followed screen pop-up to make Firefox default browser. Now all *.pdf files have Firefox icons and open as .html pages, I think! Seen some solutions, but for… (pročitajte više)

Good People, Followed screen pop-up to make Firefox default browser. Now all *.pdf files have Firefox icons and open as .html pages, I think! Seen some solutions, but for older versions of windows and followed procedure: go to Adobe, Edit, Preferences, General, 'Select Default PDF Handler', as dialog Does not have Adobe Reader XI, step two was Change to Adobe Reader DC, clicked continue, but NO Windows Configuration Screen appears. Using Version 94.0.2 (64bit) with Windows 10. Also, help answer said not necessarily a Firefox problem, also within Adobe Reader. Not comfortable with changes to be made in the registry. James

Asked by JJEULER prije 3 dana

Last reply by JJEULER prije 1 dan

Firefox crashing

Continuing to have issues with pinned tabs and, worse, Firefox crashing...like y'day with loss of all pinned tabs on powering up today?! Have posted issue several times … (pročitajte više)

Continuing to have issues with pinned tabs and, worse, Firefox crashing...like y'day with loss of all pinned tabs on powering up today?! Have posted issue several times with "FredMcD" being unable to help but who escalated the problem...with no response from Mozilla/Firefox! Needlessly spending a great deal of time restoring pinned tabs but sometimes cannot find them all. Does the "800 lbs" Mozilla care?

Asked by WhiteBimmer prije 1 dan

Very slow site loading due to Windows Firewall.

Hello together. I'm experiencing the same problem as discussed in this cases that is not solved yet: https://support.mozilla.org/en-US/questions/1312836 https://support.m… (pročitajte više)

Hello together.

I'm experiencing the same problem as discussed in this cases that is not solved yet: https://support.mozilla.org/en-US/questions/1312836 https://support.mozilla.org/en-US/questions/1333547 https://support.mozilla.org/en-US/questions/1321038

Symptoms: After FF starting it loads pages fast enough. After several minutes of using pages start be loading very slow. Loading slowness increases until it becomes blocked continuously. Reload button has no effect. I tried everything from here: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can - No effect.

Work around done: When windows is loading in Safe Mode the problem disappeared. If I disable Windows Defender Firewall the the problem disappear and appear after firewall enabling again in several minutes (same as after FF restarting) When I go to <current network settings> and switch Network Profile from Public to Private or from Private to Public the problem disappear but goes back just in several minutes (same as after FF restarting). Windows 10 Restorehealth has no effect, and reports that everything is OK with system files (DISM.exe /Online /Cleanup-image /Restorehealth ) The most strange thing Windows 10 In-place Upgrade has no effect.


I found out the core of problem is that Windows Firewall is blocking FF internal interprocess communication on local TCP ports. Yes, you would say it is not possible and firewall doesn't affect local port communication but in my case it is a fact. I used the ProcessMonitor from Windows Sysinternals, and Windows Defender Firewall with Advanced Security log. Screenshots shows this fact. On first two lines from Firewall log you see a Local Port Communication blocking, on ports 1401 and 1400. Next Screenshot from ProcessMonitor shows (see blue colored lines) that it was exactly FF communication, where I was trying to reload a page several times.

Any ideas what to do with it? It seems like Microsoft’s way fighting a concurrent web browsers, but I hope it isn’t.

Now I use FF version 94 but the problem starts from 88. I was trying FF downgrading to version 75 with no effect.

Asked by igor19 prije 2 dana

Last reply by igor19 prije 1 dan

Have new tabs open the same local file as my homepage

I've browsed through a dozen of posts now and so far got my homepage to show me my local file. The problem is that I want this local file to also show when I open a new t… (pročitajte više)

I've browsed through a dozen of posts now and so far got my homepage to show me my local file. The problem is that I want this local file to also show when I open a new tab (Ctrl+T).

I've configured an autoconfig based on another post I read, currently have this:

In my autoconfig.cfg: // first line is a comment var {classes:Cc,interfaces:Ci,utils:Cu} = Components; var newTabURL = "path_to_my_file.html"; aboutNewTabService = Cc["@mozilla.org/browser/aboutnewtab-service;1"].getService(Ci.nsIAboutNewTabService); aboutNewTabService.newTabURL = newTabURL;

In my autoconfig.js: // pref("general.config.filename", "autoconfig.cfg"); pref("general.config.obscure_value", 0); //pref("general.config.sandbox_enabled", false);


I have the last line commented because it worked for the poster, but it gives me an error that firefox couldn't load my autoconfig and that I should contact my sysadmin, lol. Other than that error message, it worked the same as it does now after I closed the popup.

If possible I don't want to use any extensions for this.

Asked by norasora prije 2 dana

Links from certain certain websites don't open in Firefox

On the website at www.trelly.com as well as others, when I want to share a link I'm taken to my Chrome browser. I have Firefox selected as my default browser and most of … (pročitajte više)

On the website at www.trelly.com as well as others, when I want to share a link I'm taken to my Chrome browser. I have Firefox selected as my default browser and most of the time links are opened in Firefox. Is there anything that can be done to prevent some links going to Chrome?

Asked by davidleroyj prije 2 dana

Can't Sign-Out of Firefox Account

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access a… (pročitajte više)

I'm trying to sign-in to my Firefox account, but it won't let me as I'm still signed-in on another device. The other device is my old SSD which failed and can't access anymore. How do I sign-out of the old SSD so I can get access to my Firefox account on my new SSD?

Asked by Graham Coutts prije 2 dana

Last reply by Graham Coutts prije 2 dana

Why are some fonts all messed up?

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing I didn't change any text settings of purpose, and I'm seeing this across a few differen… (pročitajte više)

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing

I didn't change any text settings of purpose, and I'm seeing this across a few different sites. What should I do?

Thank you!

Asked by pfbourassa prije 3 dana

Last reply by pfbourassa prije 2 dana

Soundcloud won't load after the first time visited

I've been having an interesting problem with Firefox for the past couple of months regarding only Soundcloud, where after the first visit to the website it won't load, gi… (pročitajte više)

I've been having an interesting problem with Firefox for the past couple of months regarding only Soundcloud, where after the first visit to the website it won't load, giving a generic "Sorry! Something went wrong" screen. Firefox will continue to not load the site correctly until I clear the cookies and the cache, which works but only for one visit, and as soon as I close the tab and open soundcloud again or refresh the tab the problem comes back. I have disabled all of my extensions as well as enhanced tracking protection when testing. A firefox refresh also did not solve the problem. The only way I can get the site to behave normally is when using private browsing.

The console is filled with errors regarding javascript files (source URI is not allowed in this document).

Thanks

Asked by marriaga158 prije 3 mjeseci

Last reply by marriaga158 prije 3 dana

Closing Firefox account associated with deactivated email

Hi there, I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inacti… (pročitajte više)

Hi there,

I have a Firefox account which was registered using an email associated with a company I no longer work for. Since I have left the company, that email is inactive and I can no longer access it. This means that when I attempt to log into Firefox with that account, I cannot enter the verification / 2FA code because I cannot access the email.

Is there anyway I can close that Firefox account anyway? I do have the Firefox recovery key for that account though. I just wish for all the data associated with said account to be deleted.

Thanks

Asked by croslandjozef prije 4 dana

PDF access

I cannot find any way to report problems, this seems to be the only way. When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf 2022). I do th… (pročitajte više)

I cannot find any way to report problems, this seems to be the only way. When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf 2022). I do that and also check your "Do this automatically" option. Every time I try to open a pdf after that I still have to go through all the same Browse steps. I also set up Flexipdf 2022 in the Applications section of General Settings (Portable Document Format (PDF) (application/pdf)) and it is just deleted or never saved. The next time I look or try to use it, it’s gone. This is obviously a bug in your system, please correct. Thank You.

Asked by DLD prije 2 sedmica

Last reply by DLD prije 5 dana

Firefox 94.02 under MacOS 12.01 regularly crashes

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus… (pročitajte više)

Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus" did not help. Furthermore I uploaded various crashreports.

Where can I find help to solve this problem? Or is MacOS 12.01 the culprit and do I have to wait for an update from Apple?

Thanks for tour reaction! Kind regards, Miel van Hutten The Netherlands

Asked by Milowitsch prije 1 sedmicu

Last reply by Milowitsch prije 6 dana

Where have my passwords gone?

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser… (pročitajte više)

I have always been able to access my stored passwords on Firefox but recently they have all disappeared. They are available on my phone browser but on the desktop browser the list is empty. Sync is working and it claims to have synced but the passwords are just not there.

Asked by JonBonJimBob prije 1 sedmicu

Last reply by JonBonJimBob prije 6 dana