Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot open the file's contained folder

  • 1 odgovor
  • 0 ima ovaj problem
  • Posljednji odgovor poslao Matt

may.tang
may.tang
more options

Good day,

I am encountering an issue with opening messages through the global search feature. Despite being able to locate the specific email, clicking on it does not display anything as depicted in Figure #2. I believe the email is stored in one of the folders.

I would greatly appreciate your guidance on how to properly open messages using the global search feature in order to reply based on the original correspondence.

Thank you. May

Good day, I am encountering an issue with opening messages through the global search feature. Despite being able to locate the specific email, clicking on it does not display anything as depicted in Figure #2. I believe the email is stored in one of the folders. I would greatly appreciate your guidance on how to properly open messages using the global search feature in order to reply based on the original correspondence. Thank you. May
Priloženi snimci ekrana

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

rebuild the global database, it has a record of the email, but it is not where it thinks it is. A fairly common issue really. https://support.mozilla.org/en-US/kb/rebuilding-global-database

Helpful?

Postavite pitanje

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.