Hi leslie20 I assume you are using FireFox as your browser, so following steps are for Enable or Disable Popup Blocker in Firefox. 1. Click Tools. 2. Select Settings. Note: If the Tools menu is not visible, click the Open Application Menu button to the far right of the Search Bar and rest your pointer on Settings. Select Settings. 3. Click Privacy & Security located on the left side. 4. Select Block pop-up windows below the Permissions section. - To allow pop-ups for all sites, clear the check box for Block pop-up windows. - To allow or block pop-ups for a specific site, click the Exceptions box and enter the site address. 5. Click OK. 6. Exit and relaunch the browser. Hopefully this will solve your problem. Let me know if the issue is still there.