Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

no Passwords, no Sync, weird Addon & Policies

  • 2 odgovori
  • 1 ima ovaj problem
  • 4 views
  • Posljednji odgovor poslao blxckOxymoron

more options

Hello, My firefox has been randomly exiting for a longer time now. (I reopen Firefox it restores itself without any crash info) I've already tried reinstalling and using the cleaning tool. Now I wanted to remove my Addons, but one of them isn't deletable. It also has no name displayed which confused me... Furthermore, there are only "InstalTime12345678"-files in the crash reports directory (which I think aren crash reports). It seems to me the mysterious addon is installed through the policies. (I have a screenshot attached and uploaded them https://pastebin.com/59wzMDyv) This is my private computer and I never set those. Has anyone seen this before or can help? Thanks

Hello, My firefox has been randomly exiting for a longer time now. (I reopen Firefox it restores itself without any crash info) I've already tried reinstalling and using the cleaning tool. Now I wanted to remove my Addons, but one of them isn't deletable. It also has no name displayed which confused me... Furthermore, there are only "InstalTime12345678"-files in the crash reports directory (which I think aren crash reports). It seems to me the mysterious addon is installed through the policies. (I have a screenshot attached and uploaded them https://pastebin.com/59wzMDyv) This is my private computer and I never set those. Has anyone seen this before or can help? Thanks

Izabrano rješenje

ah I think I figured It out you can edit the policies in C:\Program Files\Mozilla Firefox\distribution\policies.json I was then able to uninstall the extension

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

more options

oh and yes my passwords are also missing but I think this is another issue - sorry, forgot to change the title

more options

Odabrano rješenje

ah I think I figured It out you can edit the policies in C:\Program Files\Mozilla Firefox\distribution\policies.json I was then able to uninstall the extension