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Marking email as Not Junk sends it to the wrong Inbox

  • 1 odgovor
  • 1 ima ovaj problem
  • 9 views
  • Posljednji odgovor poslao Toad-Hall

andy186
andy186
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I have 6+ email accounts in Thunderbird, depending on which workstation I'm using. When an email is mistakenly in the Junk Email folder, if I right-click and select Mark>As Not Junk, the message is sent to a different email account's Inbox. An example is shown in the screenshot attached.

I have 6+ email accounts in Thunderbird, depending on which workstation I'm using. When an email is mistakenly in the Junk Email folder, if I right-click and select Mark>As Not Junk, the message is sent to a different email account's Inbox. An example is shown in the screenshot attached.
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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Check the Junk Settings for both accounts as it is possible the email originated in Bob account and was incorrectly sent to the andy Junk email folder.

I'm presuming both are IMAP mail accounts.

  • Menu app icon > Account Settings

Under mail account = 'andy' email address

  • click on 'Junk Settings'

Destination and Retention:

  • Select 'Move new junk messages to'
  • Select 'Other' and choose 'Junk Email on andy email address'

Under mail account = 'bob' email address

  • click on 'Junk Settings'

Destination and Retention:

  • Select 'Move new junk messages to'
  • Select 'Other' and choose 'Junk Email on bob email address'


  • Click on 'Global Junk Preferences' button
  • Select : 'When I mark messages as Junk'
  • Select 'Move them to the accounts 'Junk' folder