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Cannot Browse despite having internet connection

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Firefox will no longer loads any webpages. I uninstalled and installed again and it worked for a few hours and then again stopped loading pages. I am now using Microsoft Edge since last night and it works perfectly. I have checked in Bitdefender and Firefox is approved on my system. My internet connection is working fine on my tablet just not a my laptop.

Firefox will no longer loads any webpages. I uninstalled and installed again and it worked for a few hours and then again stopped loading pages. I am now using Microsoft Edge since last night and it works perfectly. I have checked in Bitdefender and Firefox is approved on my system. My internet connection is working fine on my tablet just not a my laptop.

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Hi Karl, what are you getting on pages? For example, "time out" or other indication that the server is not responding; server not found; other connection error; endless loading.


Have you seen any error messages mentioning VCRUNTIME140_1.DLL? When I got that problem, even tabs I restored from a previous session had a blank address bar.

If you don't find another explanation, you can reinstall the shared VC Runtime files from:

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

I downloaded and ran both the 32-bit and 64-bit installers in the first section of that article ("Visual Studio 2015, 2017 and 2019"). Then I restarted Windows and all was normal again.

I don't know whether 64-bit users need the 32-bit install, but Windows didn't object when I ran it (I ran it first, then 64-bit second).

Any improvement?