Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Restoring missing folder

  • 1 odgovor
  • 1 ima ovaj problem
  • 5 views
  • Posljednji odgovor poslao sfhowes

brutou
brutou
more options

I recently changed my TB account from pop3 to imap. Now my TB account is missing a very important folder to me called "Receipts". I can find the folder using the 'help'>'troubleshooting information'>'Profile Folder'>'open folder'>'mail'>(then my email account)>'Receipts'. Previous posts say to open this file, select all, copy all to clipboard etc.. BUT... when I click on the file 'Receipts' a window pops up asking what program I want to use to open this file. There is NO program listed that shows the correct (legible) information. Please advise how I can re-instate this 'Receipts' folder back into my (now imap) email account... A bit lost here....Thanks....

I recently changed my TB account from pop3 to imap. Now my TB account is missing a very important folder to me called "Receipts". I can find the folder using the 'help'>'troubleshooting information'>'Profile Folder'>'open folder'>'mail'>(then my email account)>'Receipts'. Previous posts say to open this file, select all, copy all to clipboard etc.. BUT... when I click on the file 'Receipts' a window pops up asking what program I want to use to open this file. There is NO program listed that shows the correct (legible) information. Please advise how I can re-instate this 'Receipts' folder back into my (now imap) email account... A bit lost here....Thanks....

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Close TB, copy the Receipts file (ignore the Receipts.msf) into Mail/Local Folders. When you restart TB, Receipts should appear under Local Folders in the Folder Pane. If necessary, copy messages in small numbers at a time to a new Receipts folder in the IMAP account, but bear in mind that mass uploading to IMAP folders is usually not successful.