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My Thunderbird auto-updated to 68.4. Folders and accounts disappeared

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Yesterday my Thunderbird auto-updated from 60 to a 68 version. When it opened I couldn't see mail accounts and folders on the left part of the screen. But when clicking on the arrow near 'Get messages' button, the list of my accounts appears. And also mail notifications appear.

Moreover clicking on tools > account settings and on tools > options, nothing happens

I tried to follow some online tutorial, but... nothing to do

I now have Thunderbird 68.4.1 64-bit on windows 10

Thank you for the support

Yesterday my Thunderbird auto-updated from 60 to a 68 version. When it opened I couldn't see mail accounts and folders on the left part of the screen. But when clicking on the arrow near 'Get messages' button, the list of my accounts appears. And also mail notifications appear. Moreover clicking on tools > account settings and on tools > options, nothing happens I tried to follow some online tutorial, but... nothing to do I now have Thunderbird 68.4.1 64-bit on windows 10 Thank you for the support
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Izabrano rješenje

Thanks for feeback. I was about to mention that there is a bug where for some unknown reason, in a few cases, the profile does not appear to show after an update from 60 to 68. Removing the 'global-messages-db.sqlite' file from profile helps Thunderbird to load correctly and the database will get repopulated.

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Vlasnik pitanja

Solved it by rebuilding the Global database https://support.mozilla.org/en-US/kb/rebuilding-global-database

Solved it by rebuilding the Global database https://support.mozilla.org/en-US/kb/rebuilding-global-database
Je li vam ovo pomoglo?
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Toad-Hall
  • Top 10 Contributor
1839 rješenja 12406 odgovora
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Odabrano rješenje

Thanks for feeback. I was about to mention that there is a bug where for some unknown reason, in a few cases, the profile does not appear to show after an update from 60 to 68. Removing the 'global-messages-db.sqlite' file from profile helps Thunderbird to load correctly and the database will get repopulated.

Thanks for feeback. I was about to mention that there is a bug where for some unknown reason, in a few cases, the profile does not appear to show after an update from 60 to 68. Removing the 'global-messages-db.sqlite' file from profile helps Thunderbird to load correctly and the database will get repopulated.
Je li vam ovo pomoglo? 2
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Peejay3640 1 rješenja 4 odgovora
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I have spent hours over this problem, so pleased to find there is an answer, not only that, it works!

I have spent hours over this problem, so pleased to find there is an answer, not only that, it works!
Je li vam ovo pomoglo?
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