Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I move my old mail after I had to reset the pc in windiws8.1?

  • 1 odgovor
  • 1 ima ovaj problem
  • 7 views
  • Posljednji odgovor poslao Toad-Hall

more options

Had a computer error and went to pc repair loop. Had to reset the pc. Saved files in windows. Old file. Have an an inbox file under thunderbird but can’t move it to new exiting thunderbird program. Please help

Had a computer error and went to pc repair loop. Had to reset the pc. Saved files in windows. Old file. Have an an inbox file under thunderbird but can’t move it to new exiting thunderbird program. Please help

All Replies (1)

more options

re :Saved files in windows. Old file

Profile folders are saved/stored by default here:

  • C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

If you have already installed Thunderbird and run it once to create a new profile name folder, but not created any mail accounts because you want to use the backup in windows.old file:

Exit Thunderbird. Access backup in windows.old. Copy the Roaming/ 'Thunderbird' folder

Access the new location where new default profile is stored. C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\ Delete the default 'Thunderbird' folder. Paste the copied backup 'Thunderbird' folder into the 'Roaming' folder.

Start Thunderbird. This will copy over everything.


If you have already created new mail accounts and therefore only want to import certain mbox files: mbox files do not have any extension and contain emails.

You can use an addon extension called ImportExportTools to import mbox files.

mbox files from an old pop account can be imported into a new pop account or Local Folders mail account. Imap account mbox files cannot be imported into a new imap account, they must be imported into 'Local Folders' mail account. Then if required, emails can be 'copied' into imap folders in order to put back on server.