Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird unexpectedly wipes out all or most of my messages. I have lost many important adressess!

  • 1 odgovor
  • 1 ima ovaj problem
  • 2 views
  • Posljednji odgovor poslao Gnospen

more options

Regularly I have lost messages without any reason.

Regularly I have lost messages without any reason.

All Replies (1)

more options

Without knowing your setup, here are some reasons why email can disappear. If you have an IMAP-account:

  • Your server-quota is reached and the server deletes them.
  • Your settings for disk space in account settings /sync&storage or in property / quota on your folder.
  • Someone (you?) deletes them on server from another device or webmail and your pc-inbox was then syncronized.

Remember that not compacted folders still has all deleted mail inside that will take up space.

  • If you want to keep your mail, move (or copy) them to a local folder,
  • Regularly compact your folders (esp INBOX) and empty your trash.
  • If you need to safe addresses set up a filter that add all new addresses to a new address book.

I would also recommend that you set your virus-protection not to scan your profile. Because a folder is a single file and if there is a suspicious attachment to one of your mails, your virus-protection will wipe out the file with all messages in it

Izmjenjeno od strane Gnospen