Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I access Google.com

more options

I have had issues ever since the update. I can get to random sites but any searches say that the site is not trusted. I want to shut this off but can't find the setting. I don't care if its trusted or not. Firefox is worthless right now where I can't even do a basic search and there is no bypass option to be found. I used to love your browser but now it is a waste of space on my hard drive until I can do the most basic task on the internet of a Google search.

I have had issues ever since the update. I can get to random sites but any searches say that the site is not trusted. I want to shut this off but can't find the setting. I don't care if its trusted or not. Firefox is worthless right now where I can't even do a basic search and there is no bypass option to be found. I used to love your browser but now it is a waste of space on my hard drive until I can do the most basic task on the internet of a Google search.

All Replies (11)

more options

Do you use Avast, Kapsersky, BitDefender or ESET? If so, most likely your Firefox lost trust in your security software. This can occur after a major version update of the security software, or if you use the Firefox Refresh feature (that creates an Old Firefox Data folder on your desktop).

The reason this may be relevant is those programs intercepts your browser connections for filtering and in order to read your secure connections, they present "fake" site certificates to Firefox. You either can turn off the filtering of encrypted connections or set up Firefox to trust the software's signing certificate. If you tell us which program you use, we can search up the specific steps in earlier forum threads.

Of course, this problem also can be caused by malware, so rather that make a bunch of exceptions, it's worth pausing to check out why Firefox doesn't trust the certificates.

By the way, did you upgrade to Windows 10? A unique issue affecting many upgraders is that they inadvertently enabled parental control on their own browsing, which causes seemingly random blockages. Try disabling Microsoft Family Safety (or not being part of a family): http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

more options

Thank you for the response. I do not have any of those because I know they cause problems. I'm using panda cloud antivirus. I did upgrade to Windows 10 but don't see any blocks on the account. I realized that when I type Google.com and other websites it tries to instantly go secure with HTTPS instead of http. As soon as I remove the "s" its fine so I'm thinking it might be a weird setting issue. Any ideas?

more options

It's normal for Google to redirect http to https, and add this redirect indicator:

https://www.google.com/?gws_rd=ssl

Have you used the Add Exception button for any sites? If so, let's take a look at some of those certificates to see whether we can spot a pattern that would explain this problem.

You can view exceptions in the Certificate Manager, which you open using:

"3-bar" menu button (or Tools menu) > Options > Advanced > Certificates mini-tab

Click the "View Certificates" button to open the Certificate Manager, then click the "Servers" mini-tab. Ignore the ones where the server is listed as * and select one you recognize as a recent exception and click the View button. The two areas of interest are Issued by and the Certificate Hierarchy. I have attached a few examples for reference. What do you find?


For other sites, do you use the HTTPS Everywhere extension? It sometimes is not very smart about which sites actually do HTTPS correctly and which do not.

more options

I am also receiving this error.....What am I looking for...?

Thanks

Izmjenjeno od strane sparker781

more options

Hi sparker781, how did you open that certificate viewer? I notice at the top it says something about BogusGoogle, which makes me nervous about the security of your internet connection. Anyway, that certificate is expired, so I suggest we start your investigation fresh.

(1) Did you just update Firefox? If so, did the Refresh feature run? The tell-tale sign is an Old Firefox Data folder appearing on your desktop with a semi-randomly-named folder inside that has freshly modified files.

(2) Do you use any of the programs known to intercept secure browsing connections, such as Avast, BitDefender, ESET, Kaspersky or AVG (Search Shield feature)?

more options

I use AVG anti-virus. I do not have AVG Search Shield feature. At least not that I am aware of. I am using my home wi-fi to connect to the internet. I am not sure how that Bogus Google got there as a certificate.

more options

Hi sparker781, have you saved any other exceptions for sites, or is this purely a problem with Google? If you have saved other exceptions, could you review the "issued by" information as described in this earlier post to see whether you notice any pattern: https://support.mozilla.org/questions/1077978#answer-768073

more options

weird i can get to google simply by typing the web address, but when I try and search from the address bar i get that message i originally posted. Not sure what to do

It's frustrating

more options

When you type the address, what is the URL you end up with? Is it HTTP only instead of HTTPS?

more options

i type google.com and it brings me to www.google.com. when i do a search for "dog" it brings me here:

https://www.google.com/search?q=dog&ie=utf-8&oe=utf-8

weird

more options

Hi wizkid1795, if you decide you want to stop email notifications from this discussion, please use the link to the right of your question under Question Tools > Stop Email Updates.

Hi sparker781, what I meant was, are you able to load

https://www.google.com/

or only

http://www.google.com/