Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Firefox no longer compatible with the FCC's e-filing systems?

  • 5 odgovori
  • 2 ima ovaj problem
  • 13 views
  • Posljednji odgovor poslao cor-el

more options

As a paralegal, I have been using Firefox for about 10 years for all of my e-filing with the FCC. Until recently it always worked fine. However, I can no longer file anything using Firefox. I've had to have an alternate browser installed so that I can file documents in the Universal Licensing System and in CDBS. The other browser has no problem filing, but Firefox keeps returning some type of security error or says that it is not receiving a response from the FCC. I'd like to know what may have changed so I can change it back.

As a paralegal, I have been using Firefox for about 10 years for all of my e-filing with the FCC. Until recently it always worked fine. However, I can no longer file anything using Firefox. I've had to have an alternate browser installed so that I can file documents in the Universal Licensing System and in CDBS. The other browser has no problem filing, but Firefox keeps returning some type of security error or says that it is not receiving a response from the FCC. I'd like to know what may have changed so I can change it back.

All Replies (5)

more options

Can you give me the exact error message?

more options

The system could be busy or otherwise unable to process your request, please try your search again An Error has occured. Please contact Technical Support

or

a message that says no response was received

more options

It sounds like their website may be down or undergoing maintenance. Have you tried to contact them?

more options

I did initially, but I am able to access the sites with no problem from an alternate browser.

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window