When we started our browser this morning it automatically set up an account recovery key and now we cannot access bookmarks.
When opening our browser this morning all of our bookmarks appear to be locked behind some kind of security, it is incredibly frustrating. We have an account recovery key, that we got when we tried to open some bookmarks, but we have no idea how to use it, we are already signed in.
We can access the bookmarks on our phone, so the disconnect is in the browser somewhere. Is there anything we can do to recover access? Do we need to use the recovery key? If so, how?
All Replies (2)
Turns out a great many of our bookmarks are shuffled somehow, links being attached to the wrong mark; again, incredibly frustrating.
If the bookmarks are still accessible on your phone, that’s actually a good sign — it suggests the data itself may not be gone. I’d avoid resetting or removing the Firefox account for now, since that could make things harder to recover.
I’d check the account/sync status on the desktop browser first and see whether it’s asking for the recovery key or a Primary Password. Since the phone still has the bookmarks, I’d also make sure Sync is enabled there before changing anything. Hopefully someone from Mozilla support can clarify exactly what triggered the recovery key. I’ve seen similar account-sync issues with platforms like phonexa too, where the data is still there but access between devices gets out of sync.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.