Hi, I'm a new user. I cannot send email. Receive is ok. I get this prompt: '''Password required for outgoing (SMTP) Server mailhost.zen.co.uk''' So I add the password, but then I get this error: '''Login to server mailhost.zen.co.uk with username zen53214 failed. ''' '''Retry - Enter new password - Cancel''' I add a new password (the one I use on the zen webmail portal) and I get this message: '''Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) AUTH command not available at this time. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. ''' The outgoing server setup is the following: Description: zen53214 Server name: mailhost.zen.co.uk Port: 857 Connection security: STARTTLS Authentication method: Normal Password User name: zen53214 There is a sync issue with zen email password but I cannot change it on the zen portal, because the password in ThunderBird doesn't have a special character and Zen will not let me change the existing password to one that doesn't have a special character. What can I do to resolve? Please help. I'd like to stay with ThunderBird email. Thanks!