Thunderbird Community Forum

Tell me, in detail, how to make any required changes that will allow me to use Thunderbird again for all of my emails. Also, if you can tell me why this happened, I'd appreciate it. I do not think YAHOO (great name for it) should have the right to do this. I prefer T-bird; but cannot find a solution to this problem anywhere. Can you tell me what to do?

Why suddenly has Thunderbird stopped logging my messages that I filter manually even though I have logging enabled? It used to work just fine. It no longer logs ANY message filtering. I have not changed any settings. I depend on it especially to confirm that new filters I set are working properly. How can i fix this?

I have been using Thunderbird for years for email accounts with Comcast (Xfinity), Yahoo, and gmail. Yesterday, I started having a problem with my Comcast accounts - when I sent a message, it went out, but I got an error message (attached) saying it couldn't save a copy to the Sent folder. Sending messages from my Yahoo account works fine. Sending messages from my gmail accounts, I get _two_ copies in the Sent folder (this is new).

I tried restarting my PC, and that didn't help. I tried Troubleshoot Mode, but that didn't help. I tried reinstalling Thunderbird, and that seemed to fix it, but then it started again. I tried compacting the folders, and that seemed to fix it, but then it started again.

I can connect to the Comast/Xfinity server fine, and things work. If I send an email from the server, a copy goes in the Sent file, and it then shows up in the Sent folder on my desktop. But emails that I send from the desktop don't show up in the Sent folder.

I am using a Dell XPS8950 with Windows 11.

Thank you for your help.

When I click on an email, instead of just showing the email, it sets up a Reply screen showing From me and To Me. At the bottom there is an alert: "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity......" (lists my email user name and address). Im not clicking Reply, I'm just double clicking the message to Read it.

Running Sequoia 15.7.2 on MacBook Air. It just started today. I have turned it off and on, no change.

I'm dealing with a properly updated 'bird: 140.5.0 (32-bit) running on an equally updated Windows 10 desktop. First thing this morning, out of nowhere, I started getting an "unable to write the email to the mailbox..." message when sending, thus I could send but not save. And then I realized I wasn't receiving either, on all three accounts in my Thunderbird. I stopped everything and focused on trying to fix this. It's been an all-day, losing effort. So far.

I tried the various quick checks and fixes recommended here and there: I'm running the program as an administrator. I restarted the program. I rebooted the computer. I think I have enough disk space, but to be sure I deleted some bloat from possibly overly large files. I compacted, even though the program is configured to do that regularly. I temporarily disabled my antivirus program. I went into my webmail and deleted all messages that have arrived since my Thunderbird stopped receiving, in case one of them was corrupted. And probably some other attempts as well. Nothing has helped.

And now a second, even worse issue has fallen from the sky. Thunderbird opens. The folder list is where it always has been. The number of unopened messages in each folder is there in boldface, as always, but...the folders are all blank and I get the dreaded popup: "unable to open the summary file...." Have I lost my years' worth of carefully curated emails?

I've tried folder repair. I've deleted parent.lock. Etc. Nothing. Nothing. Nothing.

I will be super-grateful for any wisdom sent my way.

The message could not be sent because connecting to outgoing server (SMTP)mail.highpeakwindows.co.uk failed

Been getting a bunch of this, usually in my TB TRASH folder, I think from the Outlook online server.

The server couldn't retrieve the following message:

Subject: "<Removed for PII>"

From: "Not available" ("Not available")

Sent date: 10/31/2024 2:25:02 PM

The message hasn't been deleted. You might be able to view it using either Outlook or Outlook Web App. You can also contact the sender to find out what the message says.

I have 2 personal email accounts: Outlook and Gmail. My client is Thunderbird. Running Win11 25H2. Far as I know, problem began recently. This is a screenshot of some messages from TBirds TRASH folder.

User's image (In images) Thunderbird just tried to fetch emails. Got a notification that it could not get messages, this time from GMail.

What does this mean? Outlook/Gmail servers or Thunderbird? What do I need to do?

I am able to receive emails with my Spectrum account but unable to send. My SMTP entries are Description Server Name mail.twc.com port 587 Connection security SSL/TLS Authentication normal password When I test the connection it passes and I can see my emails but am unable to send emails and get this message Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.twc.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. When I look in the Thunderbird settings/privacy and security the only password entry is for IMAP password. Do I have to have and entry for SMTP password or is it the same for both? If I do how do I get an entry there. If any other information is needed please let me know. Thanks

I was away from the computer for a few days until Dec 9. I have now found while I can open the program, it doesn't work correctly. At first, it wouldn't delete emails from the inbox. Now, in addition to not deleting the emails from the inbox, it won't download new emails from my ISP server. I checked the server settings and they appear to be correct. I can send a test email to myself and receive it at my ISP email server, but Thunderbird won't download it. I am using what I believe is the current version of the program (Version 140.6.0esr (64 bit). I am not a computer literate person and don't know what I need to do to fix the problem. Help would be appreciated. Thanks

Hello Everyone,

In Thunderbird, I'm receiving a notification that I had a new email, but then it disappeared and didn't appear in my inbox. It reappears after about an hour. (but i'm not sure if i'm receiving all the email email or not) This happened after updating to Windows 11.

There is enough space. I uninstalled and reinstalled. It's up to date. The emails are not in any other folders. The same problem occurs on the website. Everything is working OK with my company email address; the problem only occurs with my personal email address, and I use both on the same laptop. This issue happens with all received emails from all email providers, such as Gmail and Hotmail..etc. Can anyone help me with this issue?

Optus (Australia) emails can't be sent or received by Thunderbird on my PC via my Optus wifi internet connection. I can use emails on my phone via mobile data with wifi turned off (different email client on the phone, though). Optus checked all the settings on my PC with me and they are all correct. They insist that it is a Thunderbird issue (doubtful, IMHO) and that I contact you. Is there an issue with Thunderbird connecting with Optus email? If so. is there any resolution to the issue? If not, can you confirm no problem from your end so I can get back to them (again!)

Been getting a bunch of this, usually in my TB TRASH folder, I think from the Outlook online server.

The server couldn't retrieve the following message:

Subject: "Stephen Tanner"

From: "Not available" ("Not available")

Sent date: 10/31/2024 2:25:02 PM

The message hasn't been deleted. You might be able to view it using either Outlook or Outlook Web App. You can also contact the sender to find out what the message says.

What does this mean? Outlook or Thunderbird? What do I need to do?

Hi, I am using Thunderbird on my Android phone and PC. When I send emails from my Android phone, the emails are sent but a copy is not stored in the "SENT" folder of my phone. This feature used to work in the past, but now it doesn't anymore.

How can I resolve this? Thank you.

I had knee replacement surgery on 10/10/2025 and was unable to access my PC to download email. When I was able to access my PC(physically unable to get to the PC until12/7/2025) email had stopped downloading after 10/27.2025 and many of the ones downloaded were multiple copies of the same text. I decided to just highlight a large group of email and just trash them unread. I have now trashed 5000+ emails and the system will stil not display any after 10.27/2025. I am at my whits end, I am a 78 year old retired non-software engineer and really need some help. This is my primary email account and really need to read what's current.

For 3 days, I haven't been able to access my GMX email account. It tells me every time "Login to the server imap.gmx.com with username '[edited from public] @gmx.com' failed. I hadn't changed anything beforehand and all the entered data is correct. My other accounts like gmail, yahoo, works just fine. Tried installing older versions and still no success. Outlook app works fine either. I'm pretty sure that GMX mail server made some changes that Thunderbird is missing. Please verify.

Best regards

Nilson Xavier

I have been setting up laptop for a local sports club. The underlying email account is a gmail account and I have used Manage Identities to set it up so that by default emails show as coming from the club's domain-related account, e.g. manager@sportsclub.uk. All seems OK; however, the email one receives from the account shows the correct signature, but still as coming from the gmail account Curiously though, if one hovers over the email address it shows the name of the 'manager identity' even though the display shows the name of the underlying gmail account. Everything is set up exactly as I have in my personal Thunderbird account which has several identities and all work as expected. The only difference is that my email account is a Plusnet one. So I assume that it must be a feature of gmail. Does anyone know if that is the case and what one can do about it?

I can no longer send messages through the email client on one of my accounts using Thunderbird, which no longer recognizes my internet service provider's password (but it does receive messages). Everything works fine with my other accounts.

Thank you for your help.