clicking on a link opens a broken window that never completes?
When clicking on some links (for example, a list of links to pages in a newsletter email), a few will open, then I get dead windows. Sometimes the window will have just a title in the top bar and not go any further. More recently, I've been getting the title in the top bar, a small mini-window with about an inch of blue and the three upper-right window buttons (but non-functional), and a status bar in the middle of a black window. The status bar will go through several messages, but the window itself never completes.
All Replies (2)
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.
To Reset Firefox:
- Open the Troubleshooting Information page using one of these methods:
- Click the menu button
, click help 
and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
- If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- Click the menu button
- At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this:
. Click on it.
- Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.
Also check to make sure that the drivers are up to date: Upgrade your graphics drivers to use hardware acceleration and WebGL