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Firefox with Earthlink Webmail; Cannot send functional links

  • 2 replies
  • 2 have this problem
  • 11 views
  • Last reply by rick121x

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When using Firefox with Earthlink Webmail, a link typed into a message is not identified in print as a link, and does not operate as a link.

Internet Explorer+EarthlinkWebmail: Links included in written messages function properly

Earthlink support seems to know nothing of the problem and is unable to provide any solutions at all.

I like Firefox very much and am displeased that I may have to go back to IE

I would like to hear comments on this subject.

When using Firefox with Earthlink Webmail, a link typed into a message is not identified in print as a link, and does not operate as a link. Internet Explorer+EarthlinkWebmail: Links included in written messages function properly Earthlink support seems to know nothing of the problem and is unable to provide any solutions at all. I like Firefox very much and am displeased that I may have to go back to IE I would like to hear comments on this subject.

All Replies (2)

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This is likely a limitation of the JavaScript code used by websites to automatically create a hyperlink that works for IE and possibly Google Chrome, but doesn't support Firefox.

In that case you need to look for a button on the button bar (toolbar) above the editor text area where you compose the new mail message to create a live, clickable, hyperlink.

There is usually a button bar with buttons to format text like Bold and Italic just above the text area where you compose and edit the message text.
That toolbar may have a button to turn a text link into a clickable hyperlink (look for a chain like button).
You can select the link text and click that button to turn the link into a clickable hyperlink.
If you can't find the button then hover them all to check the tooltip of each (e.g. Insert hyperlink).

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Thank you, but there is no toolbar element to access hyperlink format. I would believe that if "they" would have had that function, they would have inserted the "button". I am becoming convinced that the mail program simply will not work properly with Firefox.

Lastly, again as I mentioned, Earthlink Webmail "links" work properly with IE as the browser.