Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost my e-mail account from a virus and had to get a new one now I need to change it on my firefox account

more options

I tried to retrieve my name and password but it is being sent to my old address and I can not get it. I got a new computer and need to recover my bookmarks.

I have forgot my old account information to sign in with.i used my old e-mail and it did not work.
I tried to retrieve my name and password but it is being sent to my old address and I can not get it. I got a new computer and need to recover my bookmarks. I have forgot my old account information to sign in with.i used my old e-mail and it did not work.

All Replies (1)

more options

Do you still have your old PC? If so, is it usable - are you able to open Firefox?

For Firefox Sync ?
https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information