Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I try to open a downloaded PDF file it opens for about 6 seconds and then closes - how can I fix that?

dog.fish
dog.fish
more options

I am using a Dell XPS8500 desktop with 64 bit Windows 7. No problem downloading PDF files but when I open them they disappear before I can print.

I am using a Dell XPS8500 desktop with 64 bit Windows 7. No problem downloading PDF files but when I open them they disappear before I can print.

All Replies (2)

Ed
Ed
more options

Hello,

Which application are you trying to open the PDF files in? Firefox or Adobe Reader? Or another?

If adobe reader then please make sure that your copy is up to date. You can get the latest version here - http://get.adobe.com/uk/reader/

Also I notice that you are using Firefox 19. Unless you have a particular reason to run an old version of Firefox is it much better to keep updated. The latest version is v22. New security fixes are applied in every new version of Firefox. Without them your PC is vulnerable. Please see this article: Update Firefox to the latest release

gardensheila
gardensheila
more options

I had this problem too, though I don't even get 6 seconds in the PDF file. this just started after I downloaded v23. I went into TOOLS/OPTIONS/APPLICATIONS and clicked on Portable Document Files (PDF). Adobe was my default and I changed it to Adobe in Firefox. The problem was resolved.