Firefox crashes on Start-Up
Hello!
I downloaded the latest version of Firefox for Windows XP but it always crashes on start-up. Mozilla Crash Reporter appears. I am not able to start Firefox in safe mode.
My latest crash ids are bp-9fdcf812-70e4-4025-97b1-4c7592130430, and bp-74c78b9f-ad72-446e-aa0a-d8aef2130429.
I immensely appreciate any assistance you are able to provide. Thank You!
Chosen solution
hello, from the crash report you've submitted it seems like the crash might be adware/malware related. the file on your pc causing the crash is named datamngr.dll.
first, please go to the windows control panel / programs section and see if you have any toolbars, imesh, MediaBar, data manager or other similar suspicious programs installed - if so remove them...
afterwards please run a full scan of your system with different tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.
for some general info see Troubleshoot Firefox issues caused by malware
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Chosen Solution
hello, from the crash report you've submitted it seems like the crash might be adware/malware related. the file on your pc causing the crash is named datamngr.dll.
first, please go to the windows control panel / programs section and see if you have any toolbars, imesh, MediaBar, data manager or other similar suspicious programs installed - if so remove them...
afterwards please run a full scan of your system with different tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.
for some general info see Troubleshoot Firefox issues caused by malware
Thank you philipp!
After I removed that datamngr file from my system, the browser worked. Thank you so much for your help.
All the Best to You!