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Firefox crashes

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  • 1 has this problem
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  • Last reply by cor-el

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Not able to start up my Firefox. Need Firefox for work. Only thing comes up is a crash report.


This is the latest Firefox crash ID:

Crash ID: bp-5ef1589b-adeb-47de-b230-be5852151018

Thanks for your help

Not able to start up my Firefox. Need Firefox for work. Only thing comes up is a crash report. This is the latest Firefox crash ID: Crash ID: bp-5ef1589b-adeb-47de-b230-be5852151018 Thanks for your help

All Replies (1)

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Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.