Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My firefox don't start and says it isn't instaled

  • 6 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

Firefox didm't open. Windows says 'windows can't find the program make sure writed name is corect and try again' and it isn't open from it directory i click open firefox.exe and i see this error . All firefox files are good but i can't open nothing without uninstaller ( works -_- ) and i can't use profile manager . Installing again doesn't work only when i back computer to few days ago it works but only for few days. I need good help ! THANKS ALL

Firefox didm't open. Windows says 'windows can't find the program make sure writed name is corect and try again' and it isn't open from it directory i click open firefox.exe and i see this error . All firefox files are good but i can't open nothing without uninstaller ( works -_- ) and i can't use profile manager . Installing again doesn't work only when i back computer to few days ago it works but only for few days. I need good help ! THANKS ALL

All Replies (6)

more options

Have you tried to open firefox.exe in your install directory?

more options

Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


more options

I did what you said but it didn't work ! Do you have another ideas ? I have old logs of my firefox did it will be helpful? I can upload the folder . I really want to surf the net with firefox :D .

more options

Are you using a desktop shortcut to start Firefox or does this also happen if you try to open the Firefox.exe program via Windows Explorer?

In case of a desktop shortcut you can try to remove that shortcut and create a new shortcut.

more options

This also happends when i try to open it via Windows Explorer it's my problem i will don't write when i can open it by Windows Explorer . I know much about computer but this problem was too much i need some help with it maybe it help another people !

more options

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: