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Yahoo mail unavailable; it circles asking for my password; is available on IE

  • 3 replies
  • 6 have this problem
  • 3 views
  • Last reply by cor-el

tmkaupp
tmkaupp
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I have followed all of Yahoo's instructions (empty recent history, log in as a different person, etc.), but each time I try to log in the circular prompt continues. I establish a new password, but it still doesn't work. I have started using IE so I can access my Yahoo mail. I don't have this problem with my Comcast.net mail.

I have followed all of Yahoo's instructions (empty recent history, log in as a different person, etc.), but each time I try to log in the circular prompt continues. I establish a new password, but it still doesn't work. I have started using IE so I can access my Yahoo mail. I don't have this problem with my Comcast.net mail.

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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All Replies (3)

user633449
user633449
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Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

tmkaupp
tmkaupp Question owner
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Thank you for the timely assistance! My Yahoo mail is working fine now after resetting Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that such issues also can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Did you try to delete the Yahoo cookies and check that you weren't blocking cookies?

Modified by cor-el