Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After latest update 14.0.1 firefox has crashed 3 times in the last 30 minutes.

  • 6 replies
  • 138 have this problem
  • 6 views
  • Last reply by cor-el

more options

I recently updated to the latest version of FF and now it will just crash without warning. for example, I was trying to watch stuff on youtube and it crash.

I recently updated to the latest version of FF and now it will just crash without warning. for example, I was trying to watch stuff on youtube and it crash.

All Replies (6)

more options

Are you submitting the Crash Reports?

more options

Here are the crash reports for the two Crash IDs you submitted (shown in "More system details")

https://crash-stats.mozilla.com/report/index/0e950e4d-fa26-403e-840e-306c82120721 Firefox 14.0.1 Crash Report [@ StrCmpNIA ]
https://crash-stats.mozilla.com/report/index/126b6b49-9e58-44a0-acdd-351062120721 Firefox 14.0.1 Crash Report [@ StrChrIA ] 

.... The reports both link to this related bug:

Bug 530074 - Crash [@ StrChrIA  from winsock and shlwapi.dll (LSP, evil *x86.dll module, or BitDefender)

It looks like the problem is with BitDefender 2013 which may be incompatible with your installation of Firefox 14.0.1 and/or your installed extensions.

Try this first: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems .... and it that doesn't help, see if temporarily disabling or uninstalling BitDefender resolves the crashes. If it does then contact BitDefender support. Related BitDefender forum thread:

Modified by AliceWyman

more options

Installing Firefox 15 Beta was reported as the solution for Firefox 14 crashes with BitDefender, here:

more options

I'll look into it. for right now I've started to use pale moon. But i'll look into firefox 15.

more options

After having the same kind of problem on firefox 13 I decided to use chrome instead... bad idea :P now I'm back and still getting the same crashes, usually when I multitask, watch youtube or something similar.

here's my latest report

https://crash-stats.mozilla.com/report/index/21f24b87-5ae1-4d6a-8d2a-4cfac2120812

more options

@xpleasure:

You have a problem with McAfee Family Protection (ICF.dll)

  • bug 726114 - Firefox Crash @ icf.dll with McAfee driver filter

(please do not comment in bug reports)