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CANNOT OPEN NEW WINDOW or ADD-ONS

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  • 7 have this problem
  • 5 views
  • Last reply by brinella

brinella
brinella
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I downloaded latest version of Firefox - now I have multiple issues. I cannot open a new window, I cannot print e-mail body messages, altho I can print the page, I cannot open add-on in tools, but this is this is intermittent, I installed latest Java and sometimes add-ons open and sometimes not, there is no pattern, I also have some problems opening some windows in other applications. OS is XP- never had problem before

I downloaded latest version of Firefox - now I have multiple issues. I cannot open a new window, I cannot print e-mail body messages, altho I can print the page, I cannot open add-on in tools, but this is this is intermittent, I installed latest Java and sometimes add-ons open and sometimes not, there is no pattern, I also have some problems opening some windows in other applications. OS is XP- never had problem before

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cor-el
cor-el
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  • Top 10 Contributor
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The Firefox 3.6.28 version that you currently run is no longer supported with security updates. You can update Firefox to the latest version via "Help > About Firefox" or "Help > Check for Updates" or download and install the latest Firefox version.

You can find the latest Firefox release in all languages and for all Operating Systems here:

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

brinella
brinella Question owner
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The post was from my home computer with that version - the problem occurs on my work machine with the latest 12.0