Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

System crashes when mouse wheel used in FF

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by Cheng Wang

BrianG
BrianG
more options

Starting with the install of FF 10 I experience random hard system crashes when using the wheel mouse to scroll in FF. I have repeatedly tried to duplicate the crash in other apps (IE8 & MS Word & Excel) not been able to duplicate the problem. I can reproduce it in FF at will, sometimes on first movement of the mouse wheel, sometimes it takes several but it will happen. These are hard system crashes (system reboots) so no events are being logged.

I use a Microsoft wheel mouse (PS/2) and have changed from the default mouse driver installed by XP to the Microsoft Intellipoint driver but crashes still occur. I upgraded to FF 11 this evening but hard crash occurred on third roll of the mouse wheel. I am at a loss as to how to troubleshoot.

Starting with the install of FF 10 I experience random hard system crashes when using the wheel mouse to scroll in FF. I have repeatedly tried to duplicate the crash in other apps (IE8 & MS Word & Excel) not been able to duplicate the problem. I can reproduce it in FF at will, sometimes on first movement of the mouse wheel, sometimes it takes several but it will happen. These are hard system crashes (system reboots) so no events are being logged. I use a Microsoft wheel mouse (PS/2) and have changed from the default mouse driver installed by XP to the Microsoft Intellipoint driver but crashes still occur. I upgraded to FF 11 this evening but hard crash occurred on third roll of the mouse wheel. I am at a loss as to how to troubleshoot.

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

Cheng Wang
Cheng Wang
more options

If your system crashes (not just Firefox) that points to a driver problem or a hardware problem. Try turning off hardware acceleration: Tools > Options > Advanced > General (and then restart.)