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Why add-ons and plug-ins doesn't work

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by TonyE

b_real
b_real
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every time I open firefox I get this message http://img577.imageshack.us/i/firefox1y.jpg/ and in add ons menu it says every time "Restart Firefox to complete your changes" I deleted it reinstall it but the problem is still there

every time I open firefox I get this message http://img577.imageshack.us/i/firefox1y.jpg/ and in add ons menu it says every time "Restart Firefox to complete your changes" I deleted it reinstall it but the problem is still there

All Replies (1)

TonyE
TonyE
  • Moderator
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This can be caused if one of the files that stores details of installed extensions is corrupt.

  1. Open your profile folder, for details of how to find it see https://support.mozilla.com/kb/Profiles
  2. Close Firefox
  3. Delete the following files if they exist, extensions.cache, extensions.rdf, extensions.ini and extensions.sqlite
  4. Re-start Firefox, it will then rebuild the list on installed extensions