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Using Quicken to manage a bank account, I get an error message from the bank that cookies and javascript must be enabled, but I don't get that message when I connect with Internet Explorer.

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  • 19 have this problem
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  • Last reply by kidx

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Firefox allows me to get the bank home page through Quicken. But when I try to login, the error message appears saying "cookies and javascript" must be enabled. I have Java on my system, but in Firefox under "tools/options/ I don't find any way to "enable" javascript. I have enabled "cookies". I have no problem logging in at the bank site using Internet Explorer, but to use it, I have to designate it as the "default browser" before connecting through Quicken. I'd rather keep Firefox as the default. A bank tech representative was unable to find any commands in Firefox that would deal with this problem, although she clearly had manuals for both Internet Explorer and Firefox. So she concluded that I would have to use Explorer for this operation, since it allowed control of security level settings. She said that in Explorer, security level should be set to medium. Is there some similar control in Firefox?

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Firefox uses the same "security level" setting that is set in IE.

Tools > Options > Content
Is Enable Javascript check-marked?

http://kb.mozillazine.org/JavaScript_is_not_Java


If that doesn't solve your problem, do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

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Thanks for responding. I have tried what you said. Javascript is shown as enabled. I tried "safe mode" and had the same experience with the same error message. I need to clarify something--I was wrong in my description of the problem because I said it occurred when I was using Quicken. Actually it happens when I just go to the bank's web site and try to log in. The error message is the response to the login. Probably that clarification doesn't make any difference, but I guess there is a small chance that it is related.