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cnn.com is only showing basic dat without formatting or background, works fine on IE

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  • 6 have this problem
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  • Last reply by cor-el

jmlanders
jmlanders
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cnn.com home page loads with only basic information and no formatting or background. This has only been the case for the last 3-4 days. When I link to other cnn pages from this basic version the pages display correctly.

cnn.com home loads correctly on IE.

I have tried all suggestions on 'help '

cnn.com home page loads with only basic information and no formatting or background. This has only been the case for the last 3-4 days. When I link to other cnn pages from this basic version the pages display correctly. cnn.com home loads correctly on IE. I have tried all suggestions on 'help '

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")