My e-mail address was "hacked into" and a bogus email sent in my name---now I can't access my email because it won't accept my password.
The email was sent at approx. 6:45 a.m. Tuesday to everyone in my address book. It stated that I was in Wales and had been mugged---all my cash, credit cards, and cell phone taken. My flight was supposed to leave in 6 hours, but the hotel wouldn't let me leave until I paid my bill. The email didn't give any contact information---so I'm assuming it was a "Trojan horse" to give a virus to everyone on my address list. Now, I can't open my email because it won't accept my usual password. Attempts to change my password have been unsuccessful. It says that I have not been properly identified to change my password.
All Replies (2)
You will need to contact the customer services for the email service that was hacked and try to convince them that your account has been hacked.
There are a number of ways that they get access to the password. One of the most common is by phishing, you are presented with a bogus site that looks like the login page for the email service/site and you enter your login details. This is frequently done by sending an email to you saying that you need to log into the site or need to confirm your details.
To makes sure that your computer is not infected with malware, try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
Your above posted system details show outdated plugin(s) with known security and stability risks.
- Shockwave Flash 10.0 r42
- Java Plug-in 1.5.0_06 for Netscape Navigator (DLL Helper)
Update the Java plugin to the latest version.
- http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
Update the Flash plugin to the latest version.