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Firefox randomly stops working

  • 2 replies
  • 0 have this problem
  • 21 views
  • Last reply by dae

dae
dae
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I raised this issue in my review on the Google App Store and was asked to submit it as a question here. On my phone (Oppo running on ColorOS 13.1), Firefox will stop working a number of times a month. For about 24 hours, aside from Google result pages, nothing will load, and I'll be stuck looking at an empty loading screen. The last time I raised this issue I was told to delete and reinstall the app, which worked in the moment but did nothing to stop the problem occurring again. Aside from waiting for the app to fix itself, nothing I've found works.

I raised this issue in my review on the Google App Store and was asked to submit it as a question here. On my phone (Oppo running on ColorOS 13.1), Firefox will stop working a number of times a month. For about 24 hours, aside from Google result pages, nothing will load, and I'll be stuck looking at an empty loading screen. The last time I raised this issue I was told to delete and reinstall the app, which worked in the moment but did nothing to stop the problem occurring again. Aside from waiting for the app to fix itself, nothing I've found works.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Applications then find Firefox in the list. In the section headed "Storage", selct the option to clear the cache (do not clear data!). Does this help?

Failing that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

dae
dae Question owner
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hi, sorry for the delay in response. this issue came up again, and your suggested fixes didn't work. as you mentioned, i looked up information about recent crashes, and i've attached a screenshot of the info below as well as the text that comes up when i select "share". there is no "socorro" link.

"share" text:

448b7e79-3109-48a6-9e04-7a801a520441 java.lang.NullPointerException: Attempt to invoke virtual method 'boolean android.view.View.post(java.lang.Runnable)' on a null object reference

java.lang.NullPointerException: Attempt to invoke virtual method 'boolean android.view.View.post(java.lang.Runnable)' on a null object reference 

at androidx.recyclerview.widget.ItemTouchHelper$3.onAnimationEnd(ItemTouchHelper.java:45)
at android.animation.Animator$AnimatorListener.onAnimationEnd(Animator.java:608)
at android.animation.ValueAnimator.endAnimation(ValueAnimator.java:1333)
at android.animation.ValueAnimator.doAnimationFrame(ValueAnimator.java:1588)
at android.animation.AnimationHandler.doAnimationFrame(AnimationHandler.java:307)
at android.animation.AnimationHandler.-$$Nest$mdoAnimationFrame(Unknown Source:0)
at android.animation.AnimationHandler$1.doFrame(AnimationHandler.java:86)
at android.view.Choreographer$CallbackRecord.run(Choreographer.java:1410)
at android.view.Choreographer$CallbackRecord.run(Choreographer.java:1420)
at android.view.Choreographer.doCallbacks(Choreographer.java:1047)
at android.view.ChoreographerExtImpl.checkScrollOptSceneEnable(ChoreographerExtImpl.java:442)
at android.view.Choreographer.doFrame(Choreographer.java:918)
at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:1395)
at android.os.Handler.handleCallback(Handler.java:942)
at android.os.Handler.dispatchMessage(Handler.java:99)
at android.os.Looper.loopOnce(Looper.java:240)
at android.os.Looper.loop(Looper.java:351)
at android.app.ActivityThread.main(ActivityThread.java:8416)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:584)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1013)