Thunderbird crashes when I click attachment
Hi
Thunderbird crashes when I click attachment on any email.
Any ideas how to resolve this? Report is below.
Regards
AdapterDeviceID: 0x2a02 AdapterDriverVersion: 8.15.10.2697 AdapterSubsysID: 02291028 AdapterVendorID: 0x8086 Add-ons: marcoagpinto%40mail.telepac.pt:3.1.7,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3 AvailablePageFile: 1341706240 AvailablePhysicalMemory: 1000747008 AvailableVirtualMemory: 379699200 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230214184313 CPUMicrocodeVersion: 0xa4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Missing Remote WebGL CrashTime: 1677000824 DOMFissionEnabled: 1 DOMIPCEnabled: 1 GraphicsCriticalError: |[0]CP+[GFX1-]: Mismatched driver versions between the registry 8.15.10.2697 and DLL(s) 8.14.10.2697, reported. (t=103.207) |[16][GFX1-]: wr_renderer_render: OutOfMemory (t=23465.2) |[17][GFX1-]: wr_renderer_render: OutOfMemory (t=23465.2) |[18][GFX1-]: wr_renderer_render: OutOfMemory (t=25926.6) |[4][GFX1-]: wr_renderer_render: OutOfMemory (t=4159) |[5][GFX1-]: wr_renderer_render: OutOfMemory (t=4159) |[6][GFX1-]: Fallback SW-WR + D3D11 to SW-WR (t=4160.87) |[7][GFX1-]: wr_renderer_render: OutOfMemory (t=13625.1) |[8][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no surf (t=22007.9) |[9][GFX1-]: wr_renderer_render: OutOfMemory (t=22007.9) |[10][GFX1-]: wr_renderer_render: OutOfMemory (t=22007.9) |[11][GFX1-]: wr_renderer_render: OutOfMemory (t=22081.3) |[12][GFX1-]: Fallback remains SW-WR (t=22101.2) |[13][GFX1-]: wr_renderer_render: OutOfMemory (t=22146) |[14][GFX1-]: wr_renderer_render: OutOfMemory (t=22146.2) |[15][GFX1-]: wr_renderer_render: OutOfMemory (t=22227.3) HeadlessMode: 0 InstallTime: 1676990350 JSOutOfMemory: Recovered LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["edputil.dll","mpr.dll","drprov.dll","pnrpnsp.dll","NapiNSP.dll","wdmaud.drv","winmmbase.dll","directmanipulation.dll","Windows.Globalization.dll","msacm32.dll","TaskFlowDataEngine.dll","ntshrui.dll","explorerframe.dll","dataexchange.dll","midimap.dll","twinapi.dll","wsock32.dll","AudioSes.dll","msacm32.drv","cscapi.dll","comctl32.dll","cdp.dll","dbgcore.dll","dbghelp.dll","webauthn.dll","wininet.dll","FWPUCLNT.DLL","winmm.dll","winrnr.dll","rasadhlp.dll","npmproxy.dll","OneCoreCommonProxyStub.dll","MMDevAPI.dll","Windows.Security.Integrity.dll","winhttp.dll","wscapi.dll","dhcpcsvc6.DLL","DWrite.dll","dhcpcsvc.dll","srvcli.dll","urlmon.dll","version.dll","iertutil.dll","TextShaping.dll","BCP47mrm.dll","msimg32.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","linkinfo.dll","winnsi.dll","usp10.dll","ksuser.dll","ondemandconnroutehelper.dll","OneCoreUAPCommonProxyStub.dll","wshbth.dll","ColorAdapterClient.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","avrt.dll","netprofm.dll","policymanager.dll","nlaapi.dll","xmllite.dll","WinTypes.dll","d3d11.dll","dcomp.dll","d2d1.dll","propsys.dll","CoreUIComponents.dll","CoreMessaging.dll","wtsapi32.dll","dsreg.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","winsta.dll","rsaenh.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","CRYPTBASE.DLL","cryptsp.dll","wldp.dll","devobj.dll","msasn1.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","cfgmgr32.dll","KERNELBASE.dll","crypt32.dll","bcryptPrimitives.dll","msvcp_win.dll","bcrypt.dll","win32u.dll","ucrtbase.dll","gdi32full.dll","oleaut32.dll","shell32.dll","psapi.dll","clbcatq.dll","kernel32.dll","ole32.dll","user32.dll","SHCore.dll","nsi.dll","rpcrt4.dll","comdlg32.dll","imm32.dll","ws2_32.dll","setupapi.dll","advapi32.dll","msctf.dll","msvcrt.dll","shlwapi.dll","combase.dll","sechost.dll","gdi32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","libotr.dll","rnp.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","mozglue.dll","libssp-0.dll","lgpllibs.dll"]} Notes: DriverVersionMismatch
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ D2D1.1? D2D1.1- ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 8171 StartupCrash: 0 StartupTime: 1676998222 SubmittedFrom: Client SystemMemoryUsePercentage: 73 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20230214184313","version":"102.8.0","vendor":null,"displayVersion":"102.8.0","platformVersion":"102.8.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3574,"virtualMaxMB":2048,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-GB","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":2364},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Mobile Intel(R) 965 Express Chipset Family (Microsoft Corporation - WDDM 1.1)","vendorID":"0x8086","deviceID":"0x2a02","subsysID":"02291028","RAM":0,"driver":"igdumd32 igd10umd32","driverVendor":null,"driverVersion":"8.15.10.2697","driverDate":"10-1-2012","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"blocklisted:FEATURE_FAILURE_MISMATCHED_VERSION"},"wrQualified":{"status":"blocklisted:FEATURE_FAILURE_MISMATCHED_VERSION"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"blocklisted:FEATURE_FAILURE_MISMATCHED_VERSION"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-GB","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"GB","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":5},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 463511552 TotalPhysicalMemory: 3747651584 TotalVirtualMemory: 2147352576 URL: about:blank UptimeTS: 26037.27726 User32BeforeBlocklist: 1 Version: 102.8.0 Winsock_LSP: MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
All Replies (7)
Having the submitted report code is what is needed here. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
I will take a punt that your video card is causing the crash because it is out of memory. But without the code, I can not access others with the same issue to see if anyone has a solution.
You might try disabling, or enabling, hardware acceleration in the options/Settings as that has a direct impact on how the graphics card is accessed.
Crash reports are:
9c9e7eb4-153d-4d81-a133-ba2c79ffef6a 23/02/2023, 10:58
7b725300-df50-4f63-9a54-af1d570689f7 23/02/2023, 10:49
bbb2d37b-d467-4c08-ad6c-2a6de537c7cd 23/02/2023, 10:48
8c2515d2-9339-4faf-a6c4-2264888a6fea 23/02/2023, 10:27
65ca12b8-f587-4929-a982-f53b1719781c 21/02/2023, 22:24
fff6b51e-12f5-4712-9eb1-140064c5bdfe 21/02/2023, 21:48
51bda2f2-0464-4a9e-b08d-193f0b9d8815 21/02/2023, 15:17
dbf3c758-7863-44bf-b240-2e9215e91a77 30/01/2023, 10:16
Crash Ids start with BP, I am not sure what happened, but I am getting told these are invalid.
bp-5678457f-1056-4ad1-b2a6-8d4f80230221 bp-ce8e2b41-021b-496d-a2e2-033690230221
If I click All Crash Reports (including 7 pending crashes in the given time range)
bp- disappears.
At this point I still suggest you change the hardware acceleration setting
Hi, I disabled acceleration and it still crashes.
Regards
post8,
If you still crash, please post a new support topic using https://support.mozilla.org/en-US/questions/new/thunderbird with your current crash IDs.
Thanks.